• Acquire high performing talent for the business
• Participate in the overall recruitment process
• Leading recruitment for Tech/IT and other support departments including Marketing, Finance, HR, Admin, UX/UI.
• Conducting interviews on Skype/telephone or face to face
• Documentation & filing of new joins
• End to end internal recruitment
• Travel as necessary to recruit candidates
• Coordinate and attend recruitment venues
• Develop and maintain professional recruitment materials and required documents, as well as appropriate displays and programs for presentation
• Develop and implement correspondence and communication for each new employee
• Prepare weekly recruitment report and other recruitment related reports
• Develop and maintain tracking system of overall recruitment effort and turnover data to analyze effectiveness and make changes as needed
• Ensure employees are given growth opportunities
• Interact regularly with other departments (non CSC), and within the department (sups, reps, managers) to constantly identify current need for call center employees
• Coordinate and conduct “new hire experience” meetings after hire to analyze act and report on results, make recommendations to appropriate personnel to decrease employee turnover and improve culture
• Ensure employee development through performance and motivation
• Lead recognition and engagement programs

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Attracts applicants by placing job advertisements on social media and job portals
• Conduct first round of telephonic interview for the candidates to schedule interviews
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements
• Conduct employee orientation and facilitating newcomers joining formalities
• Review job descriptions for all positions at regular intervals and updating them in consultation with the respective managers
• Preparing JDs for all the departments with consultation of HR manager
• Communicating and explaining the organization's HR policies to the employees
• Develop a pool of qualified candidates in advance of need
• Monitors the performance evaluation program and revises as necessary
• Preparing and processing timely distribution of salary, bonus, increment, leave encashment and full and final settlements
• Conduct salary surveys
• Conduct exit interviews
• Prepare all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management
• Maintain HR records, such as those related to compensation, health and medical insurance, Bike details etc.
• Maintain and regularly update master database (personal file, personal database, etc.) of each employee
• Facilitates employee claims
• Assists in the development and implementation of personnel policies and procedures
• Record, maintain and monitor attendance and leave record to ensure employee punctuality
• Successfully deployed Orange ERP
• Coordinates implementation/ maintenance of Human Resource Information Systems (HRIS)
• Protects organization's value by keeping information confidential

• Leads the technical recruitment
• Understanding manpower requisition from concerned department
• Accordingly drafting a job description and getting it approved from concerned person
• Reviewing resumes and applications and shortlist suitable candidates
• Screening the candidates by conducting telephonic or personal interviews as the case maybe
• Arranging for technical interview and coordinate with concerned person
• Maintaining and updating candidates database
• Doing a background verification via phone call or email of shortlisted candidates
• Giving offer letter, issuance of appointment letter on day of joining with brief working agreement or policies
• Giving description of policies and culture of company
• Properly filing documents of new joinee
• Introducing to all department managers
• Taking thumb impression on attendance machine
• Placement of new joinee in relevant department
• Entering information of new joinee in ERP
• Making or amending the existing policies and procedures
• Designed HR Standard Operating Procedures (SOPs)
• Keeping the track of attendance of 120+ employees
• Filing the leave forms and keeping track of leaves taken
• Coordinating payroll, doing necessary adjustments and deductions
• Updating leave record
• Collecting performance sheets from all departments
• Keeping a track on employee turnover and exit rate
• Planning and coordinating events and activities
• Other employee related issues
• Conducting exit interviews
• Issuing experience letter
• Doing the full & final settlement
• Designing salary structure for employees
• Drafting and issuing promotion letters
• Handling day to day queries
• Salary surveys
• Direct benefits
• Managing social media platforms of company (Facebook, LinkedIn)
• Coordinate with design team for job ads and posting them on social media