Job Responsibilities:
 Technical support on Electronic Practice Management (EPM) software, system used by different stake holders including the physicians, hospitals, Medical billing companies in the USA for the maintenance of patient health records according to the standards provided by Federal US government. My role is to entertain client requests. The main menus were Billing, Insurances, Patients and Settings.
 Real-time support and provide superior service via phones, comments and online meetings.
 User questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle clients/customers issues related to particular situations
 Understand the impact of attitude in handling client issues professionally
 Effectively deal with job stress, angry clients/customers
 Exceptional ability to speak clearly and listen carefully
 Identify voice skills and how to enhance a good telephone presentation.
 Meets commitments to clients/Customers
 Other duties as assigned by the superiors

Job Responsibilities:
 Work on Electronic Practice Management (EPM) system.
 Demographic Entry
 Charge Entry
 Payment Posting (EOB and ERA)
 Follow-up
 E.D.I Submission/Reporting
 Denial Management
 Claim Management
 Provider enrollments