Implementation of the IT/COM strategy:
·        responsible for drafting the IT/COM strategy in collaboration with the CLM and the IMS department in Paris HQ. propose budgetary estimates for IT/COM infrastructure investments necessary for implementation of the strategy validated at the Acted Pakistan level and Paris HQ level.
·        configure, deploy, administer, and maintain network equipment, computers, printers, smartphones, and any other IT/COM assets
·        responsible for the IT/COM security and must establish protocols for the use and handling of assets. train the Acted Pakistan staff in the secure use of online tools, networks, computers, smartphones, and productivity software.
·        connectivity by ensuring adequate bandwidth on each base of Acted Pakistan mission. performs perpetual evaluation of connectivity needs in all Acted Pakistan representation offices and ensures cost rationalization of contracted ISP services. performs periodic ISP market surveys and keeps track of services available on ISP market. responsible for monitoring and supervising contracted suppliers and intervenes in case of access problems.
·        responsible for the implementation of the Acted document digitization project. In this sense, accompany the person in charge of digitization to train him/her in the use of a scanner, to provide him/her with all the rules for coding documents and to ensure their proper use, and finally, to create the filing system on the server and to validate its use
Maintenance of IT/COM assets:
·        supervise the maintenance of all IT (computers, printers, smartphones, network equipment etc.) and COM (HF, VHF, sat phones) equipment both in stock and in use. Communication equipment is managed based on a decision of the Security Department.
·        responsible for the preparation, tracking and reception of all procurement dossiers related to the maintenance and repairs of assets also propose a reliable supplier for each type of service.
Management of IT/COM related purchases/stock:
·        responsible for the equipment entrusted to him/her and for the organization and maintenance of content of the ITC stock.
·        cooperates with the Inventory manager on tracking of IT/COM assets.
Field support
·        conduct regular field visits to establish a comprehensive diagnostic plan and support the maintenance/repair of all IT/COM assets requiring intervention.
·        During field visits to ensure implementation of IT/COM equipment management procedures by those responsible for them (proper use of computers, storage of assets, updating of TITANIC follow-up sheets) and rely on the internal control sheet and propose improvements

• Work in coordination with Supervisor in implementing IT Policy and standard procedures advised by HQ
• Install and configure computer hardware, network equipment and printers, operating systems and user applications.
• Responsible for smooth operation of installed IT Network within MC Islamabad and Lahore offices
• Run and maintain basic Server services including DHCP, File-tree, Web Server etc
• Ensure system backup system is in place on user systems as well as backup on cloud through server is functional Confirm user data security
• Regularly monitor and maintain computer systems and networks for standardization
• Ensure all MC computers’ security, Anti-virus installed and up to date
• Set up new users' accounts and profiles on systems and in Server
• Provide support in procedural documentation and relevant reports
• Troubleshooting/Provision of technical onsite/remote support to staff as required through on phone requests
• Facilitate staff in virtual/remote calls and meetings
• Help Inventory Controller in maintaining accurate and updated IT equipment Inventory
• Regular visits to MC Lahore office for support and standardization of systems
• Procurement of small items and process IT related payments

·         Technical support to staff and troubleshoot computer problems and maintenance tasks
·         Provide direct support to users to set up hardware or software, diagnosing connectivity or data access problems.
·         provide support users access shared drives and devices (Printers, Scanners, NAS)
·         Install and update company software and hardware as needed
·         Updating computer items, servers and network
·         Resolving all issues co-workers have with their IT systems and Networks.
·         Supporting the day-to-day operations of our computer network.
·         Maintain problem documentations and their resolution procedures for reference procedures.
·         Responsible for the management and maintenance of all audio and video conference equipment, internal and external Webinar and seminars on zoom and Microsoft teams

·         Provide real time support and training to internal staff/departments on day-to-day IT related queries.
·         Troubleshooting, diagnosing and resolving hardware, software and other network and system problems using Microsoft System Centre Configuration Manager.
·         Responsible for update websites and social media contents regularly on (pass.gov.pk and bisp.gov.pk).like bulletins, newsletters, information papers, Press releases.
·         Replacing faulty network hardware components when required.
·         Maintaining, configuring and monitoring virus protection software and email applications.
·         Monitoring and reporting network performance to determine if adjustments need to be made.
·         Conferring with network users about solving existing system problems.
·         Coordinating computer network access and use.
·         Designing, configuring and testing networking software, computer hardware and operating system.
·         Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware and configurations.

Description of Responsibilities:
• Responsible for the availability of up-to-date hardware (laptops, servers, all PCs) in accordance with current HI standards
• Installing and maintenance of PCs, notebooks, printers, digital cameras, scanners and other hardware
• Maintaining a Microsoft Windows Server 2012 Active Directory Infrastructure using Microsoft System Centre Configuration Manager.
• Procurement of IT equipment according IT budget (recommending specs, following up on the progress, inspection upon delivery and keeping the warranties)
• Providing technical support and training to the programme by dealing with questions and problems relating to IT databases and financial software.
• Provide real time support to internal staff/departments, MIS team in Country Office and Field Office on day to day IT related queries.
• Backs up data and deals with the problem of data security
• Provides and maintains backup programmes to ensure system availability
• responsible for the availability of the Internet/ Wi-Fi, installs any updates and ensures routine, professional maintenance of the necessary hardware
• Documents the installation and settings on the server and all computers
• Maintain and reporting inventory of IT equipment with updated status
• Installing, Administering, and Configuring Microsoft Windows 10,8.7
• Installation, configuration and Troubleshooting of LAN
• Regularly updating computer software
• Tests new or upgraded software and updates all the software to the latest versions
• Lookout for viruses & keep Servers/PCs updated with latest antivirus patches.
• Manage IP Addresses & Admin-User login / passwords

Description of Responsibilities:
• Provide ICT Helpdesk support and training Be a point of contact for all ICT related issues including all hardware (Desktop, Laptop, printers, digital cameras, scanners, Projector etc.) and Network problems.
• Provide real time support to internal staff/departments in Country Office and Field Office on day to day IT related queries.
• Responsible for all kind of IT budget, clerical work and logistics for IT department.
• Maintain and reporting the IT budget and update in SAP
• Manage the travel, payments process, travel advances both domestic and international.
• Publishing advertisements on Plan’s websites e.g., Jobs (Internal & External), Call for Proposals & Tender Notices etc.
• Procurement of IT equipment according IT budget (recommending specs, following up on the progress, inspection upon delivery and keeping the warranties) using SAP
• Manage Exchange Server on Officer 365
• Responsible for Installation, maintains and configuration of corporate software (e.g. MS Office, PPM, inventory System, financial software)
• Implementation and monitoring of firewalls
• Updating, design and implementation of disaster recovery policy and the contents Disaster recovery box twice a year.
• Trouble shooting of Windows 7,8 and Windows 2008/2012 Server
• Manage Rack Mounted Server Machines.
• Maintaining, troubleshooting and reporting medium sized networks (LAN and WAN)
• Managing backups using industry standards.
• Keeps/organizes inventories of hardware, software and ICT documentation using SAP.
• Provide technical support to MIS team and user in other regional offices, including Internet / Email, administration.
• Setup and maintain Onsite and Offsite Backups of corporate data at CO and other PUs
• Working within a small ICT MIS team and above 230 staff members (local and remote users)

Ensure the smooth IT operation LAN, Window Server 2008, TMG 2010, Internet, Server Management, Networking, Printer and all equipment’s, Troubleshooting etc.
Provide IT and technical support.
Maintain inventory report

Configuring and managing ADS, DHCP, DNS and customized GPO implemented on all units level.
Managing Linux based servers Asterisk and VOIP at user end and server end, Windows Server 2003.Windows Server 2008, Windows Server 2012.
Internet Security and Acceleration server 2004/2006 (ISA) in order to provide secure mail and internet availability to the office employees.
Managing Layer 3 switches installed on all the edge points of the organization.
Design and Managing a periodical Backup strategy of the corporate data maintaining its confidentiality and integrity.
All kinds of client side support including installation, configuration and maintenance of client machines, network printers and scanners for more than 30 client machines running with Microsoft windows 7, Vista & windows XP operating systems.

Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
Maintaining 3 labs,2 wired and 1 wireless with above 100 computers
Installing, Administering, and Configuring Microsoft Windows XP Professional
Installation, configuration and Troubleshooting of LAN
Installation of different software on client machines
Troubleshooting of computer hardware and switches
Manage following Servers:
DNS DHCP ISA FTP  FILE SERVER
Lookout for viruses & keep Servers/PCs updated with latest antivirus patches.
Make policies / rules for users on how to use emails, internet, LAN etc.
Manage IP Addresses & Admin-User login / passwords
Set up student and staff accounts of File server