1. Cloud Infrastructure Management
• Deploying, configuring, and maintaining cloud resources (e.g., VMs, storage, databases).
• Monitoring cloud infrastructure performance and scalability.
• Managing backup, recovery, and disaster recovery processes.
2. Security and Compliance
• Implementing security measures such as firewalls, encryption, and access controls.
• Regularly auditing cloud systems for vulnerabilities and compliance.
• Ensuring adherence to organizational and industry standards (e.g., GDPR, ISO 27001).
3. Cost Optimization
• Monitoring cloud resource usage to minimize unnecessary costs.
• Identifying opportunities for cost-saving through resource optimization.
• Implementing automation to reduce manual intervention.
4. User Support and Troubleshooting
• Providing technical support to users and stakeholders.
• Troubleshooting issues related to connectivity, access, or resource performance.
• Responding to incidents and outages quickly and effectively.
5. Automation and Scripting
• Developing and managing scripts for automation (e.g., Terraform, Ansible, PowerShell).
• Automating deployment processes, scaling, and monitoring.
• Utilizing Infrastructure as a Code (IaC) for efficient resource management.
6. Integration and Collaboration
• Collaborating with development teams to ensure smooth deployment of applications.
• Integrating cloud services with on-premises infrastructure or hybrid setups.
• Assisting in migration of services to the cloud from physical or other virtual environments.
7. System Monitoring and Reporting
• Setting up monitoring tools (e.g., CloudWatch, Prometheus) to track performance.
• Generating reports on usage, uptime, and incident resolution.
• Analyzing trends to predict and mitigate future issues.
8. Learning and Development
• Staying updated with new cloud technologies and services (IBM,AWS, Azure).
• Attending training or obtaining certifications to enhance cloud expertise.
• Sharing knowledge within the team to foster continuous improvement.

• Infrastructure Enhancement:
Upgrade the entire network and server infrastructure, transforming it from non- manageable to manageable. Implement 10 switches with fiber-based connectivity for improved performance. Deploy and manage 100+ CCTV cameras for enhanced security
• User Support:
Oversee the IT helpdesk, ensuring timely resolution of user issues. Implement strategies to enhance user satisfaction and support experience. Provide training and resources to end-users as needed.
• Branch IT Implementation: Successfully implement the complete TOS, network, and server infrastructure in MughalPura Branch.
• Active Role in Project:
Act as a technical resource in the Burraq (Terminal Operating System) and zodiac projects, configuring the entire server infrastructure. Contribute to the successful implementation of the complete TOS, ensuring seamless integration with the network and server infrastructure.
• Security and Compliance:
Leaded from front to implement and enforce security policies and procedures. Conduct regular security audits and implement measures to mitigate risks. Ensure compliance with relevant regulations and standards
• Vendor Management:
Evaluate and manage relationships with IT vendors and service providers. Negotiate contracts and agreements to optimize services and costs. Stay updated on industry trends and emerging technologies.
• Budgeting:
Develop and manage the IT budget, ensuring
cost-effectiveness. Identify opportunities for cost savings and efficiency improvements.

Ø  Provided hardware/software and network support to Client End Systems, printers and Access Points.  
Ø  Installation, Configuration and Administration of Windows Server 2003/2008/2012.

Ø  Installation, Configuration and Administration of Linux based OS (Centos 6).

Ø  Installation and configuration of Samba File server and integration of same with Active Directory Domain

Ø  Installation, Configuration and Administration of DC’s, AD’s, DNS Server and DHCP Server

Ø  Installation, Configuration and Administration of Proxy Servers (Squid, TMG)

Ø  Installation, Configuration and Administration of Terminal Services and Remote Desktops

Ø  Configuration and Administration of MS Exchange Server 2003/2010

Ø  Configuration of Linux, Mikrotik and Pfsense based VPN

Ø  Administration and auditing Security of Systems and Network Resources

Ø  Management of Data Backups and Restores

Ø  Management of Card, Face and Thumb Attendance machines

Ø  Configuration and administration of DVR and Troubleshooting of CCTV Cameras

Ø  UPS and Printer Management

Ø  Monthly reporting (Hardware, system, Service, UPS

 Configuration and providing support to client side OS, IP Phones, Antivirus.
 Troubleshooting of systems hardware and software problems.
 Configuration and Monitoring of Linux based Servers Squid, samba.
 Uploading IVR’s and Generating UCCX Reports.