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工作经历
Assistant Manager Band-I
Phone Banking Officer
Customer Service
Back Office Tasks
Team Leader (Back Up)
Support the Team Leader in handling the team. Train the new team members in System & Product Training. Helping the Phone Banking Officers in managing AHT & Quality
Quality Assurance Officer
As a quality assurance officer we ensure that agents provide quality service in line with organizational objectives. Quality assurance will increase agents’ efficiency through behavior modification, enhance quality service to customers and improve close rates.
Activation Support Officer
Back Office Tasks (DiGi Enterprise Business)
Activation's / Termination of Business Accounts