• Worked as a customer services executive at Warid Telecom (Pvt.) Ltd., Multan while ensuring:-

• All services are rendered within bench-mark time.
• Proactive customer services are provided while serving as a liaison between company and the customers.
• Thorough understanding of product features for providing better service to customers.
• Departmental management, staff training, and supervision.
• Stop possible churn.
• Timely delivery and handling of all business center reports assigned time to time.
• Timely feedback of the customers to concerned personnel and take necessary steps to improve the service quality.
• Customers’ services and resolving their issues, Cross Selling and Up Selling of products.

• Additionally I also performed additional responsibilities of Key Accounts Manager in the Corporate Sales Department.
Achievements:

• Nominated as CSR of the month for One months.
• Maximum retention in my whole tenure at Warid.
Training Sessions:

• Customer Handling held by Warid Telecom (Pvt.) Ltd.
• Product and System Software (TABS) held by Warid Telecom (Pvt.) Ltd.

 Duties performing as Sales Officer are as follows:
 Supervision on distribution and also responsible for secondary and primary sale.
 Handling of sales team and responsible to set the route wise sales targets by the company and facilitate sales team to achieve them and monitoring of route wise targets of each sales person.
 Ensure range selling by sales staff in a way to increase availability and numeric distribution of all brands/SKU and maintaining the market share as per company.
 Coaching, training and joint market visits with Company Representatives and Salesmen taking corrective actions as and when required.
 Build relations with the shopkeepers and whole sellers. Effectively leading sales & marketing team to achieve company fundamentals.
 Develop and maintain customer relationships and manage assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
 Conversion & Retention of Key Accounts, Captive and General Market Outlets.
 Deliver expected results within Key Accounts or New Business Accounts.
 Responsible for forecasting and achieving sales target for the assigned area.
 Responsible all Company Assets (Chillers, Sign Boards).
 Listen shopkeepers’ complaints and solve them.

• Additionally I also performed additional responsibilities as a Marketing Officer in marketing Department direct dealing with vendors.