Provide friendly and responsive customer service by using excellent customer service skills.
To process transactions covering Remittances (clearing/internal transfers/Bankers Cheque), customers transfer, charges recovery and Reconciliation.
Obtain Customer Accounts Maintenance documents , after signature verifications (and other) forwarded to CPU
Process Dormancy removal and deceased marking at Branch (documents to CPU).
TDR applications acceptance and forwarding to CPU for processing.
Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers.
Reply customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action
Handling customer complaints or refer them to appropriate areas for handling inquiries.
Spot opportunities for cross selling products and services by being aware of customer needs
Custodian of security stationery & Reporting to HO (whenever required).
Responsible for maintenance of Notice Board & Dispatch Register (Inward/outward mail)

Cash Payment & Receipts
Policy Compliance / Audit internal & SBP
Online Payment / Receipts
Recovery Management
Cash Sorting
Cash Management
Customer Service

Account Opening & Documentation
Policy Compliance / Audit
Cheque Books, Term Deposit Certificate
DD,PO,CDR
Collection , Online
Stationary Management
Credit Disbursement
Customer Account KYC / AML Monitoring
Customer Service

Cash Payment & Receipts
Policy Compliance / Audit internal & SBP
Online Payment / Receipts
Recovery Management
Cash Sorting
Cash Management
Customer Service