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خلاصہ
I am enthusiastic and professional with extensive experience of hospital revenue cycle management, Payroll, operations, Corporate Billing, Billing supervision, Billing audit and Patient experience.
I have a strong ability to achieve targets with success. I perform effectively even within a highly pressurized working environment.
تجربہ
Finance & Accounts Officer & Revenue Handling | Revenue Cycle Management
• Prepare & Process Doctor’s payout/payroll after verifying inpatient (IPD) and outpatient’s (OPD & ER) invoices.
• Audit of medical bills, identify the issues, find the solutions, and report to the CFO and senior management.
• Supervise billing department from financial side, provide training to the team about charging and invoicing.
• IOU & Petty cash management, voucher posting and BRS reporting.
• Verify online and credit card payments.
• Supervise Cash Closing, bank deposit and supervise cash flow of the hospital.
• Maintain employee bank accounts data and resolve bank account issues.
• Verification of employee medical reimbursements and process for payments.
• Coordinate with consultants and resolve issues regarding doc shares and tax related matters.
• Revenue analysis and revenue reporting to Manager Revenue and CFO.
• Working experience on oracle and HMIS, prepare reports by using advanced level of MS excel.
Supervisor (Acting) | Billing & Corporate Services
• Refunds, Cancellation, and Discount verification & first level approval with 2nd level approval of Manager Billing.
• Claim handling of corporate bills.
• Maintain aging of the corporate bills & recovery of pending claims.
• Maintain data of cancellation and refunds with proper documentation.
• Prepare daily Cancellation reports and report to CFO and Manager Billing services. • Conduct surprise Audit of bills.
• Training of proper billing to all users according to standards.
• Bed status and patient list verification by doing a physical visit to all units.
• Handle Approvals and Billing of Corporate cases.
• Address the billing queries regarding corporate patient billing.
• Handle billing-related complaints and suggestions of patients under the guidance of manager billing.
• Work with other departments for improvement of the billing process.
• Charge Master handling (CPT Coding).
Admissions & Discharge Officer
• Cost estimation, provide information regarding patient’s stay and procedure charges.
• Greet patients and Prepare admission by following the doctor’s admission order/notes. • Invoicing and Discharge billing.
• Prepare Inpatient census reports and daily revenue report.
• Prepare bed days report and report to senior management.
• Handle billing-related complaints and suggestions of patients under guidance of manager billing.
• Assist revenue department regarding Doc Share & Charge Master (CPT Coding).
Receptionist
• Patient registration, admission & discharge billing, clearance, and cash handling.
• Performed Duties in the Indoor department, OPD, ICU, and Ward as Unit Coordinator. • Performed duties as a medical transcriptionist in the Orthopedics department.
• Prepared admission files for the patients and provide information regarding fee and payments.
• Participated as Course Support in ‘AO Trauma Advanced International Course’ at SMDC Lahore.
Operations Executive
• Mainly fleet management of more than 1100 vehicles and drivers. Investigate issues of Drivers/Partners and Customer and solve them quickly, check the vehicle maintenance and condition on daily basis.
• Daily cash collection from drivers.
• Prepare daily performance and issues reports by using MS excel and report to the operations manager.
• Report to Manager Operations of daily issues and performance of drivers.
• Revenue reporting to Manager Operations and Manager Finance.
• Provide Mobile Application training to drivers/partners.
Booking Officer (Railway Reservation Office Lahore)
• Administered all the duties of reception and reservation clerk.
• Processed all reservation requests, changes, cancellations, and cash handling.
• Resolve guest concerns or complaints in a timely, courteous and professional manner.
• Cash Handling.
Customer Service Representative
• Process invoices by established procedures and standards. .
• Arrange Pickup, follow up for on-time deliveries and provide proof of delivery (POD) document or receiving for customer’s satisfaction.
• Create a daily route plan for deliveries. Investigate and resolve issues. • Attend inquiry calls and provide information and estimated cost.
• Update the customer regarding delivery/pickups.
Store In-charge
• Routine inspection of the store and maintain stock level.
• Issue & Receive stock, return the damaged stock to the factory.
• Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.
