Provided customer support for internet and network-related issues, ensuringswift troubleshooting and resolution.
Configured and managed VSAT systems, Aruba and HP switches, andPeplink devices (including load balancers, SIM injectors, and Dome devices),addressing connectivity and load balancing concerns.
Configured Fortinet Firewalls, managed policy settings, and handled loadbalancing issues for optimized network performance.Resolved and configured Unifi devices through the Ubiquiti CentralManagement Portal.
Managed YahClick and YahBill internet services, including bandwidthallocation, site activation, and deactivation based on customer requests.Created and loaded option files for iDirect modems, performed softwareupgrades, and supported new VSAT clients on KU Band.
Provided antenna alignment guidance to onsite engineers based ongeographical location for new client installations.
Resolved EdgeCore DHCP issues, including adding new MAC addresses and IP reservations to maintain seamless internet connectivity.Created and managed tokens on Peplink, EdgeCore, and YahClick for efficientbandwidth distribution and overload management.

Provided comprehensive IT support for network, desktop computers, internet,printers, and iPads for US Cricket Store employees.
Delivered IT services for network, desktop computers, internet, printers, andAndroid phones to local office staff.
Managed IT operations by creating and closing tickets efficiently and on time.Monitored data center operations to ensure system reliability.
Coordinated with ISP teams to resolve internet outages and connectivityissues for US locations.Addressed Voice over IP phone line issues at US retail stores.
Handled Checkpoint Firewall issues at US Cricket Store locations.Resolved retail software issues related to RQ and Aktivate.Troubleshot in-store systems such as Shopper Tracker, Traffic Counter, andCredit Card machines.
Managed issues with Office 365, File Server, SharePoint, and SmartSheetapplications.

Resolved IT support issues for cameras, Cradlepoint, Remo-Devices, printers,NetSuite, and Workforce systems.
Managed Verge Mobile Help Desk tickets and provided follow-up support tostore managers and employees for reported issues.
Handled NetSuite portal requests, including Key Holder separation, transfers,and alarm access management.Addressed issues within the Workforce HR portal and Net-Cloud Cradlepointsystems.
Managed security panel issues on Alarm.com, ADT, and MyADT portals andapplications.
Resolved issues related to OneDrive, Microsoft Teams, and SharePoint datasharing.Provided IT Help Desk support using ConnectWise scripts and SecureLogMeIn remote services.
Worked with camera software UCMS, Blue Iris, and iVMS 4200, and createddaily camera reports using Excel.
Installed and maintained Windows 11 systems.
Extracted and shared camera recordings with store managers for US policeinvestigations.
Collaborated with field engineers to troubleshoot various IT and security panelissues on-site.

·         IT Support Administrator for desktop and Servers Level 1 Support.
·         Manage all the tasks for office 365 of different clients as Administrator.
·         Worked on the deployment of Malware Byte Cloud (One-View)
·         Worked on the deployment of Acronis Backup and Recovery Cloud as administrator and restoring server backup from the cloud and local storage
·          Assist our On-site Engineer (In Canada) on problems they facing and give them solutions via remote support on Call or by using Tools like Rescue log me IN, VNC viewer, Re-admin & LogMeIn system controller.
·         Experience working on Xen-center, Citrix machines, Xen-servers.
·         Talking staff through a series of actions, either face-to-face or over the call, to help set up servers, systems equipment on events as per user requirement.
·         Responsible for resolving trouble-tickets raised by Canadian clients through phone, email, or remote access
·         Deploy network, systems, printers, and other equipment on events as per user requirement.
·         Resolved their in-house running software issue (Sage 2021, ACT, Jonas, and Change Order Pro.
·         Administering Network Devices Inventory remotely through PRTG Network Monitor.
·         Troubleshooting system and network problems and diagnosing and resolving hardware or software faults.
·         Configuring wireless access points, working on multi vendor’s    devices, maintenance of high-speed internet.
·         Troubleshooting with clients, and on-site engineer.
·         Install and configuring computer hardware operating systems and applications.
·         Check server's backup on a daily and weekly basis.
·         Provide software as well as hardware support on a priority basis (Critical, High, Medium, and Low).
·         Experience working on BCM, Avaya IP Office.
·         Providing helpdesk support and working on different mobile & tablets, desktop, file access, web portal, printer, and troubleshoot.
·         Maintaining and monitoring cameras system working different environment remotely (IVMS 4200 etc.)

·      Installing configuring of Windows 7/ 8 /10 within or without domain and troubleshooting.
·      Active Directory Users/Groups Creation, activation, and updating.
·      Call Center Environment knowledge and troubleshooting.
·      UPS’s basic troubleshooting knowledge and monitoring logs.
·      Local Tracking Applications Installing and Troubleshooting skills.
·      MS Outlook’s configuration and troubleshooting in the domain-client environment.
·      Time to Time Jira ticketing helpdesk software’s complaints resolution.
·      Email configuration on android/iPhone/Blackberry Sets.
·      IT Asset’s inventory management/creation and updating.
·      Cisco IP Phones issues resolutions.
·      Windows Server old/New Installation and assigning manual IPs.
·      Communicating with vendors on Email/Call for purchasing IT equipment.
·      Providing Remote Helpdesk support to other branches in Pakistan.
·      Data Center Event’s Monitoring and AC’s Issue supervising to concerned vendor or Authority.
·      Worked on surveillance cameras environment and handling all the issues.
·      SOP (Standard Operating Procedure) Creation.
·      Virtualization or VM’s Knowledge.
·      Cisco Extension’s working knowledge.
·      Laptop/Desktop all issues diagnosis and troubleshooting skills.
·      Windows Server 2016 Installation, Domain, DHCP, DNS, and Trust support Issues

-Responsible for internet/intranet connectivity issues.
-Responsible for CAS local students Record Management Software's issues.
-Responsible for taking CAS software database backup on daily basis.
-Responsible for video conferencing in classes.
-Responsible for hardware related issues in servers/systems.
-Responsible for teaching in A+ Certification Classes.