• Overseeing strategy, operations, and business development of North Region
• Providing the team with a stimulating and supportive environment
• Maintaining and increasing standards of customer service
• Onboarding testing labs and diagnostic centers on the Find My Doctor platform
• Conducting research to identify new market and customer needs
• Building long term relationship with all stakeholders and partners
• Pitching corporate plan to potential organizations

• Providing regular updates to clients on the progress of projects and campaigns

• Developing open and effective channels of communication with each client

• Coordinating projects and determine the best utilization of resources to increase client satisfaction

• Encouraging revenue growth by pitching new campaigns to clients

• Becoming the reliable point of contact for client that is required to establish a strong business relationship

• Leading, training, and managing other members of the account management team and dealing with any issues that may arise.

• Responsible for managing several accounts and often being the face of the company to many clients.

• Championing the customer/client to efficiently represent the customer.

• Achieving high sales targets and goals

• Building new business relationships using existing industry contacts.

• Giving sales presentations to high-level executives.

• Managing employer’s client relationships and providing clients with excellent service and support.

• Feeding back all suggestions for improvement and market research to senior staff.

• Ensuring they are aware with all competitive activities within accounts and preventing attrition

• Part of pitches to prospective clients supporting & creating strategic proposals to promote services
• Managing client relationship.
• Scan for marketing opportunity and participate in tenders to attract high value agency projects.
• Manage service providers, suppliers and onsite requirements.

Track progress, deadlines, and priorities of all projects
Prepare Word, Excel and PowerPoint documents
Proofread HR documents including audits, marketing information, and handbooks.
Complete and mail out regret letters
Coordinate candidate interviews, physicals, and testing
Send background checks to HR Plus and save results when they are returned
Properly handle client requests through responsiveness, follow-up, and escalation.