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概要
ICT Operations Business services professional with strong stakeholder engagement skills and a results-driven attitude. More than 19 years experience working with development, multinational private organizations, with enable to increase visibility within the organization and drive efficiencies by making cost-saving measures that increase profits and offer a greater return on investment. Managed ICT Operations able to work in multicultural multidisciplinary environments. Result Oriented, Articulate communicator can fluently speak the language of business, people, and technology, blending professional expertise with interpersonal skills. Customer-oriented priority setting mindset demonstrated abilities in establishing and maintaining effective working relationships through soft and hard skills.
项目
工作经历
IT Operations Analyst (Managing IT Unit of Punjab Province)
• Managed BNP program data, integrating national databases and the BISP Information System.
• Structured datasets to derive insights, tracking trends in enrollment & nutrition support.
• Developed interactive dashboards and visual reports that improved decision-making for BNP
• Collaborated with BNP teams to ensure accurate data interpretation and informed decisions.
• Frequently trained staff on data management tools, enhancing their efficiency.
• Ensured BNP data compliance with BISP policies, optimizing reporting and strengthening governance.
Program Analyst - IS Expert
• Coordinated with field staff to ensure quality control and timely IMS data upload.
•Assisted in generating progress reports and extracting data from IMS for reporting.
•Coordinated with field staff to ensure compliance with evaluation plans and surveys.
•Trained fortification team on IT services, software, and devices for effective utilization.
•Verified data and conducted post-entry checks to ensure consistency, providing quality reports
Manager Projects & Business Services
• Represent and promote the interests of the company via external conferences and meetings
• Creating In and out bound marketing strategies
• Implementation of Digital marketing methodology
• Managing staff for sales, marketing & social media activity keeping company values
• Sales plans to grow income in target user market and geographic sectors
ICT Operations Assistant
• Provided comprehensive IT systems and end-user support across multi-site UN operations, ensuring 99.9% system uptime and seamless service delivery aligned with UN ICT standards.
• Managed IT procurement processes in accordance with UN Financial Rules and Regulations, including vendor evaluation, contract management, and cost-effective sourcing strategies.
• Spearheaded hardware and software lifecycle management, including asset tracking, maintenance, and disposal, improving operational efficiency and accountability.
• Delivered user training and Tier 1 & 2 technical support to a culturally diverse workforce, enhancing user satisfaction and minimizing resolution time.
• Collaborated with global ICT teams and stakeholders to implement security compliance, data privacy policies, and business continuity protocols in line with UN policies and frameworks.
Team Lead / Manager IT Help desk
Upheld superior level of skills to develop and implement the system in Help desk area to maintain comprehensive and accurate documentation that accords fully with established policies, standards, procedures and guidelines.
Contributed to team effort by improving customer support by swiftly responding to queries and handling complaints. Created and deployed best practices through the entire technical support process, built synergy with staff members, assisted in highlighting areas of improvement.
Key Accomplishments:
• Orchestrated all bottom-line factors to launch IT Satisfaction survey with help of Operation Manager, consistently recognized by management and awarded for best individual performer in IT operations team.
• Awarded for Managing DR situations twice worked as internal office IT Service Desk Lead in tough time delivery.
• Kept IT support at higher end & Increased customer satisfaction by 15% (75% to 90%)
• Enhanced operational efficiency by addressing the team work issues and reduced response time by 10%.
