Joined KT as a Load Manager
 
Joined KEEP TRUCKIN as a load manager ( Tracking ) ( Freight and Logistics )
Job Summary:
 Provide solutions related to Tracking , working as a liaison between the customers and the clients and at the same time managing to track the loads throughout UNITED STATES OF AMERICA  
 
Job Responsibilities: 
 
ü  Working as a Tracking manager in freight and logistics for keep truckin.
ü  Working as a person who makes sure everything related to freight tracking is sailing smooth from point A to point B .
ü  Makes sure that the product is loaded on the truck safe and sound with no damages or missing pieces.
ü  Makes sure that the transit is going smooth until the product is delivered
ü  Takes care of all client-based issues like delivery on time and pick up on time.
ü  Takes care of all carrier based issues like Detention, lumber fee so on and so forth.
ü  Acts as a liaison between all the parties.
ü  Act as a first point of contact when any solution is required.
ü  Is working with software like ALJEX
Working with Macro Point .

Joined i2C Banking advisor
Hired to Work for client support (B2B) handling business clients for financial services and backup support rep cross selling various types of credit cards and its services. Organization embraced me to handle customer service calls fraud monitoring as well to keep the service level managed
 
Job Summary:
Call Handling, AHT Controlling, Quality feedback for team mates, Guide, Educate, Verification, Security Check, Maintain Quality, Customer  Service, Bring Resolution till to the Customer Satisfaction beyond the Standard procedure, Team Work with Huddle Boards for daily scores and improvement to provide The organization with best Employees on production floor, Emails and updates to be delivered by word of mouth with Assessment quizzes
 
Job Responsibilities: 
ü  Customer Services.
ü  KPI Score 5
ü  Sales Targets Met before deadlines
ü  Cross sell
ü  Up sell
ü  Promoting Products,
ü  Compare different types of branded and co-branded cards to let the customer go for one he suits with.
ü  Logging Complaints as per Customers Request
ü  Handling over Seas Customers ( USA  - UAE – CANADA )
ü  Make the understanding for Customer towards Banks policy and terms and agree to pay charges payable.
ü  Assisting the Card holders with all their queries and providing them with the correct and accurate resolution.
ü  Dealings with the affiliated banks and clients in case of any update in the currently followed methods.
ü  Collaborative meetings with all the contact centers around the globe mainly with Canada.
 
 
 
 
 

I worked as a teacher in salamat .
Main responsibilities :

Teaching & Training 
Conducting and organizing educational seminars
Public speaking 

 
 
Joined T.R.G as a Tele Sales officer (IB Sales)(DGS)
Job Summary:
 Provide cable internet and telephone services in entire 52 States of US with quality services where Customer watching TV commercials reading flyers Call up at toll free number and signup for Single double & triple Play services offered by Digital Globe Services. EX:(Time Warner, Comcast, Charter)
 
Job Responsibilities: 
ü  Generate Daily Reposts. 
ü  Different Software's (like SEBEL, CRISS, Smart Agent, Agent Desktop and PRBT Portal) were used to extract data and/or log information in related to call.
ü  Qualify customers for services required & promote the products of a service provider through telephonic calls from entire US for (DGS).
ü  Updating Customers social security number and charge their Cards for payment at online portal managed by DGS.
ü  Log complains for Customer looking for Customer support services
ü  Qualifying the area incase of service not available and update the vendor
ü  Enhance the business of the organization by contributing in its development through more and more sales in order to carry KPI scoring
ü  Preparation of sales reports, sales orders, payments, customer credit card details, for virtual interaction with customers etc.
ü  Segregation of customers database and putting the required numbers in the do-not-disturb list. An outbound call center executive must respect a persons privacy and should take required action as per customers request pertaining to his privacy.
ü  Performance objectives; to overcome any potential issues in achieving daily targets.
ü  Answering the customer calls professionally and by following the set standards & call ethics.
 
 

U.S Based multinational company selling Dell Computers in US.
 
 Major responsibilities includes,
 
ü  The prime responsibility is to identify the sales opportunities and presenting benefits and key features of products effectively to acquire new business.
ü  Work for the promotion of the services so has to set up campaigns offers at the company to existing and new customers.
ü  Communicate with the existing accounts to increase or maintain levels of the business activity.
ü  Work for meeting the targets of company so has to search constantly for new revenue generating chances.
ü  Work for accomplishing the calling activity to raise revenue or volume streams.
ü  Providing customer satisfaction and equal opportunity procedures and policies.
ü  Increasing the client base so needs to develop and maintain new database contacts and details of potential customers as well.
ü  Developing targeted telesales campaigns, which increase sales to company from education and corporate customers.
ü  Needs to do the work of documentation as well so has to prepare and maintain detailed records and accounts of all telesales promotions.
ü  Report the telesales marketing manager immediately on any customer disputes or problems or other major matters.
ü  Update Customer Relationship Management database of an organization with new information perfectly.