Communicate the company’s vision, purpose, and core values to the front-line
employees
 Client Dealing – Contractual obligations; Financials
 Implement and support company policies and procedures
 Improve teamwork and facilitate communication among the team members
 Create a sense of ownership among the employees
 Coordinate with relevant support departments for employee grooming
 Coordinate with relevant support departments for to ensure effective operations
 Handle employee concerns and provide conflict resolution. To address all
employees’ operational concerns
 Supervise the regular monitoring and evaluation of the performance of each team
with respect to the quality metrics
 Strive for continual improvement of the customer service quality systems and the
processes by which they are developed
 Provide the leadership required for the successful completion of projects assigned to
the Customer services team, striving for continual improvement of the Customer
relationship management
 Liaise with all departments to have a good understanding of products, procedures,
and processes in order to assist team and the customers with queries
 Keep a close eye on the center’s KPIs/stats and highlight any issue and concern
impacting center performance and take necessary measures before it becomes a red
flag
 Facilitate cross-functional communication among employees for better working
conditions
 Ensure compliance with all company policies, procedures, and practices
 Perform other duties as assigned by management
 Any other task assigned by the management from time to time

Scheduling appointments and keep those appointments on time.
 Assisting patients with completing necessary forms and documentation.
 Taking samples, pulses, temperatures and blood pressures.
 Keeping a clean and calm reception area.
 Processing billing and payments, using medical software
 Comforting distressed patients – this may range from simply fixing any appointment
issues that may arise, through to being the voice of comfort during times of extreme
stress and emergency.
 Monitoring and ordering stationery and clinical supplies.
 Liaising with other medical departments such as radiologists, medical specialists or
psychologists with professionalism and discretion

Responsible for the handling of Front Office cash reconciliation and balance of all the
transactions.
 Processing and preparing weekly check payments, obtaining authorizing signatures
and filing
 Oversee all aspects of Accounts Payable
 Operates front office posting software.
 Obtains the house bank and keeps it balanced.
 Completes cashier pre-shift supply checklist.
 Completes guest check-in procedures.
 Clarifies customers question or concerns about the charges on their bills.
 Maintains adequate supplies of outlet stationery for cashiers.
 Assists with distribution of month end reports as directed by accounts or front
office manager.

·         Greet customers warmly and ascertain problem or reason for calling.
·       Take ownership of customer issues.
·         Provide accurate, valid, and complete information by using the right methods/tools.
·         Go the extra mile to engage customers.
·         Inform customer of deals and promotions.
·       Biometric Verification System.