Certified operations professional with extensive experience in all phases of operations management, with emphasis on strategic planning, transport contractors, personnel management, purchasing, logistics and client services. Experienced in managing all phases of company functions, from manufacturing costs/profit, budgeting, and forecasting, monthly P&L management and direct contact with clients, to directing sales and client services departments.
Key Accomplishments
Responsible for building the strategic delivery model that will effectively cover the company’s current and projected markets
Manage owned 100 plus and outsourcing vehicle fleet operation including maintenance and labor handling.
Create and implement best practice logistics and warehouse principles, policies and processes across the organisation to improve operational and financial performance.
Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers.
Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements.
Set departmental objectives/KPIs and review and assess ongoing performance of direct reports.
Responsible for putting together and leading third-party partnerships to augment internal logistics capacity to handle surges production capacity, sales, or demand.
Responsible for directing, training, and workforce management for the logistics department or organization
Leverage on category management concept and industry analytics to source and secure Transportation and Warehousing Services, ensuring capacity to meet region requirements
Responsible for the analysis of complex problem cases, as well as develop actions or recommendations to assure sustainable elimination and avoidance.
Oversees the staff activities to make sure operations flow smoothly, instructs accordingly, and motivates them to perform.
Establishes, follows and enforces safety standards and procedures in compliance with a healthy work environment and legal requirements.
Works closely with various people both internally and with external vendors of the company negotiating to get the best rates possible on materials and logistics/warehouse services.
Work with the team to develop, implement, and enforce warehouse and logistics operation systems that create more efficiencies.

Rendered keen eye for details to schedule, organize, and administer various operations of companies or public and private sector organizations. Built synergies with vendors, external partners, and department heads to devise important decisions regarding operational activity and strategic goals. Directed high performing team members a create a productive environment in liaison with human resource department. Offered strategic direction and valuable feedback to the senior management on the performance of the team to enhance productivity. Conducted trainings for drivers and supervisors to control shortcomings and provide the drivers and the staff with the fresh developments in the transportation industry.
Key Accomplishments

Identified and resolved fuel issues and usage of vehicles by assessing the averages of vehicles and implementing measures to affect improvements.
Supervised P&L of fleet operations in line with strategic requirements to assure seamless and efficient work flow.
Assured customer satisfaction and retention while directing customer service operations.
Reduced time of the fleet transport as well as optimized costs by overseeing and executing measures.
Developed and accomplished performance goals and operational plans in liaison with executive-level management
Met KPI`s of the operation department by administering all transport activities in an economical manner.
Added value to performance and raised revenue of the company by utilizing manpower and material resources.
Improved operational fitness and road worth of transport fleet of South, including drivers and non-driver staff.
Minimized repair cost of the vehicles by recommending methods via close collaboration with the manager.

Played an integral role in retaining customers by leading customer service operations. Developed relations with customers, vendors, partners, department heads, external partners, and vendors to make decisions regarding operational and strategic goals. Held full accountability for developing and implementing operational systems that deliver visibility into goals for key initiatives. Designed program, organizational, and financial plans and policies with board of directors. Built and nurtured relationships with clients to increase brand recognition and interest in the company's services. Identified causes, gathered information, and made recommendations to assess problem situations
Key Accomplishments

Developed decisions as well as attained goals of the organization to enhance organizational effectiveness and resolve complex problems.
Met and exceeded expectations within the organizational parameters by anticipating and understanding needs of internal and external clients.
Raised company's operations and sales growth by leading strategic sales and marketing campaigns to clients.

Oversaw sales/marketing operating budgets and advertising/promotion activities, including print, online, electronic media, and direct mail. Established long term working relations with industry influencers and key strategic partners. Produced and delivered marketing activity reports to the executive management. Offered robust support to sales representative in retaining relationships and discussing deals while interacting with key clients. Assumed and maintained full responsibility for supervising competitor products, sales and marketing activities.
Key Accomplishments

Accomplished corporate objectives for products and services by executing marketing/sales plans and forecasts.
Created and suggested packaging, product positioning, and pricing strategies to attain long-term market share.
Attained satisfactory P&L ratio and market shares while presenting standards, industry, and economic trends.
Designed and organized sales and marketing programs by managing sales forecasting activities and staffing, training, and performance evaluations.

Accomplished marketing and sales operational objectives by devising and assessing field sales action plans and advertising, merchandising, and trade promotion programs and contributing information to strategic plans.
Key Accomplishments

Recognized gross-profit plans by analyzing trends, estimating annual sales quotas for regions, forecasting sales volume and profit for products, creating pricing strategies, and suggesting selling prices.
Significantly raised the levels of customer acquisition, retention, and cross/up-selling by creating competitors’ strategies and overseeing the development and implementation of direct marketing programs.

Gathered and examined data and trends to offer marketing tracking and research information to the sales and marketing manager. Conducted periodic visits, assessed specific needs, and explored new opportunities to develop and maintain relations with key accounts members.
Key Accomplishments

Helped marketing and sales manager in creating campaigns by using direct mail, email, websites, telemarketing, catalogs, and marketing collateral.
Efficiently designed return-on-investment goals, testing plans, and segmentation strategies.
Facilitated team members in creating sales presentations by creating quotations, proposals, videos, slide shows, demonstration, and product capability booklets and collecting account and competitor analysis.