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خلاصہ
Experienced professional with administrative, HR and support knowledge through all designations handled in the tenure of almost 10 years. Managed the team of 50+ employees to make them work by putting their all efforts to achieve daily and monthly targets. Train and coach every single team member to improve their lackings. Played an important part to serve as cooperative team lead also giving support to all mates.
Lastly was performing the duties as Live chat executive with 100% customer services in proactive manners. Before that worked as Data Management Executive in USA project by ASI. And also as Management coordinator and Technical support Assistant in PTCl for 2.5 years and Qualified in M.Phil Finance Masters in Business administration 3.5 Years with 1st Division.
Also got experience as Administrator and HR Executive in private I.T firm.
SKILLS
• Excellent communication and organizational skills.
• Able to work under pressure and independently.
• Strong written and oral communication.
• Good reasoning ability
• Advance MS-Office: (Microsoft Word, Power Point, Excel, Access, Outlook)
• Seibel CRM, BnCC
Jira Functionalities
SAP Functionalities
COMPUTER SKILLS
• Modem configuration & installations
• Dial up account
• Internet configurations
• Windows installations
• Downloading and installations of soft wares
• Have little knowledge of IT technicality to resolve small issues
• Wi-Fi Configurations
• Installation of drivers and devices
• Seibel CRM
• Microsoft Excel, Word, Access, Power Point,
• Internet surfing
تجربہ
Team Lead
Enter Description
HR Executive
SAP Functionalities, recruitment and retention. Policy implementations along with smooth flow of organization required processes.Key Responsibilities1. Posting job ads and maintenance of records2. Scheduling job interviews and assisting in interview process3. Plan and manage recruitment and selection of staff4. Plan and conduct new employee orientation5. Preparing new employee files6. Biometric entry of employees7. Develop and implement human resources policies and procedures8. Frequent outstations visits for hiring and training purpose9. Ensure compensation and benefits are in line with company policies and legislation10. Administer and verification of employees' daily attendance and daily in-houses11. Maintain and provide monthly employee performance to HOD and concerned managersevaluation reports when needed12. Maintained resigned employees data as well13. Provide and maintain stationary and visiting cards as well14. Handle employee complaints, grievances and disputes15. Maintain the human resource information system and employee database16. Coordinate with Compliance department17. Processing incoming mail18. Creating and distributing documents, memos etc19. Maintaining records related to grievances, performance reviews, and disciplinary actions etc20. Performing file audits to ensure that all required employee documentation is collected andmaintained21. Completing Promotion and Termination paperwork and assist in process
Team Manager
Manager of the team of 50+ agents. Fulfillment of on spot required meetings with client satisfaction. Achieving of required targets on daily basis. Correspondence through email, chat or call whenever required.Started as Email Support Executive for Uber International project in Mindbridge. Where achieved every target of customer satisfaction layer, which includes FCR, time management, quality standards, average handling time with quantity of work.
Data Management Executive
Main function associated was the completion of assignments given by client from US and;
• To meet all the requirements for the efficient results.
• Data manipulation according to the demand received.
• Complete Data Management to make it easily reach at online selling website.
• To edit data according to the demand of suppliers.
• Understanding the formats and arrangements of received data.
Floor supervisor
Dealt with bulk of customers and also gain managerial experience by team coordination with upper management. As a Supervisor of team of 19+ members managed all team related affairs along with leading the team in the best interest of organization.When stsrted as Technical support Asisstant my responsibilities were Provide on spot resolution to the PTCL consumer Provide Technical support for Broadband, EVO, Smart TV, Wireless(WLL)and 4G- LTE services Data validation and data entry whenever required Meeting SLA (Service Level Agreement) requirements and QA (Quality Assurance) standards Adhering to schedule Coordination and meeting with customers and reporting to Team Lead.
