• Content Creation: Develop and create engaging and relevant content for various social media platforms, including text, images, videos, and graphics.
• Social Media Management: Manage and maintain the organization's social media profiles and presence on platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.
• Audience Engagement: Interact with followers and respond to comments, messages, and mentions. Foster positive relationships with the online community.
• Content Scheduling: Plan and schedule content posts to ensure a consistent online presence and reach the target audience at optimal times.
• Analytics and Insights: Monitor and analyze social media performance using tools like Google Analytics or platform-specific analytics. Adjust strategies based on data insights.
• Advertising and Promotions: Create and manage paid advertising campaigns on social media platforms to boost brand visibility and engagement.
• Community Building: Build and grow an online community of followers and fans who are interested in the organization's products or services.
• Trend Monitoring: Stay updated on industry trends and changes in social media algorithms to adapt strategies accordingly.
• Brand Consistency: Ensure that all social media content aligns with the organization's brand guidelines and messaging.
• Crisis Management: Handle negative comments or potential crises with professionalism and appropriate responses.
• SEO Knowledge: Incorporate search engine optimization (SEO) techniques into social media content to improve discoverability.
• Adherence to Policies: Ensure compliance with legal and ethical standards in social media content, including privacy and copyright regulations.

Enter Description

Managing the care of building
Maintain security of the building
To ensure the continuation of utilities
To regulate the duties of janitorial staff
To Maintain the record of store
To Maintain log books
Documents delivered or received from government  institution
Utilities bill payments
Any other task assigned by upper Management
Ensuring the confidentiality and security of files and filing systems

Mainly responsible for client management. Must deliver all the reports ( share daily schedules, DAR & DTR, revenue reports, cash reports, consultation arrival reports, data and any other reports asked by management ) in timely manner. Increase arrival ratio and focus on target achievement. Laise with other departments like finance and operations etc. Manage the involvement of company personnel and management resources to meet customer performance objectives. Assist in developing, researching, compiling and analyzing supporting data to resolve any service delivery issues, within available resources. Ensuring excellent customer service and client satisfaction. Execute and manage an organization Customer Relationship Management (CRM) system.

Key Deliverables 1. Experience in dealing with big clients such as Abu Dhabi Commercial Bank (ADCB) and Etisalat. 2. Debt Recovery. 3. Managing targets for Buckets. 4. Resourcefulness in securing Promises to pay. 5. Meeting all walk in customers to resolve their issues and provide them with the best possible solution within the policies of the client. 6. Ensure to adhere to the policies set by the management & client. 7. Tracing customers through various techniques particularly online tools. 8. Knowledge of banking products precisely related to Bucket (3+) and recovery. 9. Focusing on Field Visits for high value accounts (Locals and Expats).

2016
I worked as an internee in MCB CENTER BRANCH (1701)
And the main objectives to study in MCB
.To get some experience in working with well reputed organization.
.To gain knowledge about the professional environment in bank.
.To know about the technology utilized in the bank.
.To deal and manage with the situation of stress.
.To effectively utilize and develop my skills and contribute to the growth of the organization.

1. Answering customer calls as per given instructions and standards.
2. Providing FCR (first call resolution) to Customers.
3. Have complete knowledge of services rendered, and complete line of products.
4. Taking responsibility to stay update and ask for assistance to acquire latest developments.
5. Resolved customer issues confidently in order to provide complete customer satisfaction.
6. Escalation of customer issues to concern teams.
7. Follow up to resolve customer issues within SLA.
8. Performing in the Monthly performance report by maintaining AHT and Quality throughout the month.
9. Participating in the Up selling Campaign.
10. Selling up the value added services (VAS) to the customers after resolving their queries.