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خلاصہ
Results-driven Bank Operations Manager with 7+ years of experience in banking operations, cash management, and regulatory compliance. Proven expertise in branch management, off-site ATM operations, risk control, and customer service. Skilled in using banking software such as MYSIS, Cashier System, Spark System, Oracle, People Connect, and Outlook.
Seeking to leverage my expertise in operational excellence and compliance in a leading banking role. I am a smart banking professional with an insatiable appetite for dynamic challenges, strong passion & knowledge of Banking and a commitment to problem solving
تجربہ
Primary School Teacher BPS-14
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Branch Operations Manager
Managed overall branch operations, cash handling, and compliance with SBP regulations.
Supervised transaction processing, ensuring smooth customer service and minimal errors.
Led internal audits and risk assessments to strengthen branch security.
Trained staff on operational procedures and fraud prevention measures.
Played a key role in upgrading the sub-branch into a full-fledged branch.
Oversaw daily branch transactions, cash flow management, and AML/KYC compliance.
Conducted audits, ensuring 100 compliance with SBP policies.
Led customer service initiatives, reducing complaint resolution time.
Branch Manager- Sub Branch
Managed sub-branch banking operations, cash handling, and customer relations.
Ensured adherence to SBP and internal banking regulations.
Coordinated with regional banking authorities to streamline processes.
Cash Officer
Job Responsibilities
Customer Services
• Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
Control and Compliance
•Implement all processes as per bank’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance. • Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating
Branch Security
• Safeguard the cash vault, stationery and ATM, while processing transactions, in order to maintain security and reduce the banks exposure to undue risk.
• Report suspicious transactions to the Branch Operations Manager or Manager Teller as and when required, to ensure further escalation to compliance in a timely manner.
• Ensure all charges are recovered as per Schedule Of Bank Charges (SOBC) from customers to avoid any financial loss.
Reporting
• Maintain all cash related MIS / Cash Transactions Reporting on a timely basis as per defined policies, for facilitating reporting to the regulatory bodies (SBP) and senior management
Operational Execution
• Maintain cash in hand and Vault in accordance with State bank’s clean note policy and assigned cash-in-safe limits, to avoid regulatory penalties / payment of excess premium and to attain satisfactory audit ratings
• Ensure cash balancing are reconciled with cash on hand GL in all currencies to mitigate cash differences.
Intern
Six weeks internship
Intern
Six weeks internship
