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خلاصہ
I, Awais Allaudin is customer success, sales support & Manager with a proven record of success in executing strategic plans to meet company objectives. A lot of achievements improving customer support through rolling out new Processes & all behavioral, AML, CFT, First Time Manager, Stress, Conflict Resolution training programs. Highly skilled in collaborating with clients management. Offer excellent communication & interpersonal skills to build strategic alliances & motivate others throughout project life cycle. Support trainers and facilitators in designing and developing training materials, calendars, budgets and agendas. Gather feedback form from trainers and trainees after each session. Ensure post training assessments are conducted and results are evaluated to identify effectiveness of training program. Highly skilled on Performance Improvement Plan. Liaison with Talent Acquisition department in all kind of hiring for OPS. Responsible for approach targeted at ensuring completion of projects on time. I'm expert at people management & creating new policies & SOPs. I can handle easily pressure situations. I'm good at writing & speaking. Expert in training, hiring & engaging new hires. Moreover, I'm an expert in controlling attrition & creating attractive presentation. Furthermore, I have a learning attitude with a positive mindset.
A few prominent practical strengths are:
I help manage over 4500+ Trainees/employees & help develop their necessary Organizational Skills, Behavioral training, AML, CFT, First Time Manager, Stress, Conflict Resolution Training & Soft skills for better Productivity, Growth & Employee Retention is my strength.
Bulk Hiring on project based & hunting heads for Organization.
Plan and prepare powerful presentations that engage the audience.
Skillfully handle difficult presentation situations.
Decreased the large attrition rate of new hires by engaging them in a better way.
Reduced 10% to 20% error of agents by arranging Focus Group Trainings.
Training session for newbies and in-person training on improving their personal, call handling skills & ACW's.
Improve the process for consumers & captains in Knowledge Base.
Improve SOPs of HR department.
Achieve bulk hiring target for OPS.
Awais is eager to learn & explore possibilities for helping People & Organizations in growing. His vision for life is to improve the quality of living for himself and others around him, he is open to opportunities where he can give back his knowledge to the community.
پراجیکٹس
تجربہ
Manager HR - Training People & Culture Development
Responsible for all organization\'s Culture, OD, Hiring and Training & Development activities.* Managing team of trainers existing of OD & TA Executive, Product Trainer, System Trainer, Incubation Trainer & HR Trainer.* Design On boarding plan for New Hires* Final Interviews & Offers to new joiners* Train staff on AML, CFT & all SECP training.* Train managers - First Time Manager Training* Train Senior managers/HOD - Masters Of Management* Sales Training* CS Training* Collections/Recovery Training* Design \"Training Calendar\"* Employee branding* Organization Development* People Engagement Activities* Conducting Interviews for relevant positions* Dealing all the documentation process for new hires (On boarding)* Conduct training on Shaping Services for all Associates (Stress, Conflict & Time Management special courses)* Responsible for developing training content and executing training programs.* Execution of CCTs on floor for live calls. * Conduct post-training analysis for organization level.* Conduct LNA and inculcate a culture of consistent in-house trainings.* Arrange internal/external trainers to conduct recommended trainings for the nominated employees as per the TNA.* To work closely with the corporate office for L&D and OD interventions planning, design, and implementation.* Any other Special HR Projects assigned by the top Management
Skills: Talent Management · HR Operations · Training & Development · People Management · Pressure Situations
Assistant Manager - Recruitment & Training Development
Responsible for all organization\'s Hiring, culture, training & development activities.* Design Welcome Program for New Hires* Hiring & Final Interviews & on boarding New hires* Sales Training* CS Training* Design \"Training Calendar\"* Employee branding* Organization Development* People Engagement * Conduct training on Shaping Services for all Associates* Responsible for developing training content and executing training programs.
* Responsible for bulk hiring on projects.* Execution of ROs, RMs in the Market/Field.* Execution of CCTs on floor for live calls. * Conduct post-training analysis* Conduct learning need assessments and inculcate a culture of consistent in-house trainings.* Arrange internal/external trainers to conduct recommended trainings for the nominated employees as per the TNA.* To work closely with the corporate office for L&D and OD interventions planning, design, and implementation.* Any other Special HR Projects assigned by the Management.
Skills: Project Coordination · Team Leadership · Communication · Sales · Operations · Resource Management · Compensation & Benefits · Talent Management · HR Operations · Business Strategy · Team Building · People Development · Employee Benefits · Recruiting · Training Delivery · Project Management · Teamwork · Customer Service · Business Relationship Management · Client Relations · Employee Engagement · Presentations · Analytical Skills · Attention to Detail · Coaching · Organizational Development · Customer Support · Human Resources (HR) · Presentation Skills · Organization Skills · Problem Solving
Senior Training Lead
Leading team of different cities & managing them as per centric information.
Responsibilities:* Conduct learning need assessments and inculcate a culture of consistent in-house trainings. * Arrange internal / external trainers to conduct recommended trainings for the nominated employees as per the TNA. * Helping In quality Evaluations.* Develop Mentors mindest.
Training Executive
I, Training Executive leads the development and implementation of all aspects of an organization's training programs, policies, and objectives to develop and maintain an effective workforce. Including al TNA's.
Backend Support Executive
I worked on Careem project as backend support executive. Handling Emails, Calls & Chats.
Project Manager
I worked for Phillips & Morris International. I developed my marketing skills by this job. Dealing with third party (Vendor). Guiding resources working on the project, Performing risk assessment & Recruiting subcontractors, keep track for sales progress & making sureproject follow assigned budget IN PUNJAB.
