- Currently appointed at Telenor Pakistan in which I’m responsible for end-to-end operations of My Telenor App and Telenor Website with 10M+ customer base.
- Managing microservices-based architecture on Kubernetes clusters, utilizing Docker for packaging, and deploying application images within on-prem servers.
- Source Code Management (SCM) and Version Control using Git.
- Creating, troubleshooting, and planning of microservices deployments on Production, UAT and Staging Environments through Team Foundation Server (TFS) now known as Azure DevOps.
- Manage the workflow of our project using the Azure DevOps User Story.
- Active monitoring of Business-critical campaigns/services through Mixpanel by setting up insight and funnel reports, creating dashboards and setting up alerts.
- ELK Stack implementation and management for visualizing application and server logs through Kibana. - Developed custom lenses and dashboards to monitor various services/APIs and generate reports as necessary.
- Postgres and MySQL database management for data extractions, analysis, and availability.
- Management and Monitoring of Kubernetes Cluster, API Resources, Container Resources etc. using Grafana (Prometheus).
- Incorporated Redis cache to drastically reduce response times for frequently accessed objects.
- Traffic routing and Load Balancing using proxy web servers (Nginx, Squid) and complying to F5 WAF rules.
- Automating and scheduling daily processes and alerts through bash scripting.
- Customers complaints handling via ITSM portal involving business, technology, and downstream teams (Middleware-JBoss, Nokia, CBS-Huawei, Telenor Digital, Telenor Microfinance – Easypaisa and HBL payment gateway).
- Securing approvals and publishing staged rollout builds for Play Store, App Store and Huawei App Gallery.

Job Profile
Providing 24/7 operations support for JazzCash Mobile application based on Microsoft Internet Information Services (IIS) Micro services architecture along with monitoring and implementation on production.
Perform testing of production issue fixes and then implementation on live environment and post activity monitoring.
Coordination with internal teams (Database, Development, Networks) to resolve client issues.
Ensure 99.99% uptime of application with proactive support.
Responding timely to the client for customer issues strictly following the SLA.
Oracle SQL database is used for daily operations, analysis, and reports extractions.
Sound knowledge about working of Mobile App, 3-tier architecture, and IIS.
Responsible for testing and validation of SOAP/REST based application webservices.

Job Profile
Application administration and monitoring of PayMax Production, DR and UAT environments.
L1, L2 support of BLB PayMax Application, Integration, USSD Server and WEB.
Ensure Root Cause Analysis (RCA) is completed for all service outages.
Patch deployments on Application/Integrations servers in Linux.
Proactive analysis of server logs and troubleshooting of the issues faced.
Manage the TOAD Oracle database of PayMax with coordination of database team.
Coordinate with vendor (Inov8) for development of new feature and bugs fixing.
Deploy new patches receive from vendor (Inov8) of all servers of PayMax.
UAT testing on AKBL ATM test machines (WINCOR/NCR) for BLB Debit card.
Manage helpdesk and support staff to serve our internal customers.
Manage and ensure changes are processed through Change Management
Process
Projects
IRIS Migration Project -> Upgradation and Integration of PayMax with IRIS
Middleware
PayMax Debit Card -> Go Live of BLB PayMax Debit card)
AMA (Asaan Mobile Account) -> Integration of AMA with PayMax