خلاصہ

I am a result-oriented professional who has been consistently praised as hard-working by my co- workers and management. Currently working as an automation associate. I have developed a skill set directly relevant to operations role you are looking for, including CRM management, automation, data management, management, data cleansing, controlling data activity operations and route planning analysis and providing customer services. Overall, I have consistently demonstrated leadership, teamwork, customer services and multi-tasking abilities in every aspect of my role at my previous company Askari Bank Limited & Allied Bank limited.

تجربہ

کمپنی کا لوگو
FBA Inventory Executive
Igate technologies
نومبر ۲۰۲۴ - موجودہ | Islamabad, Pakistan


Shipment Creation Proficient in planning, creating, and managing shipments for Amazon FBA channels, ensuring accurate and timely delivery of products to fulfillment centers.
l Label Creation Skilled in generating and applying labels in compliance with Amazon FBA labeling requirements, ensuring seamless processing and operational efficiency.
l FBA Tracking File Management Experienced in maintaining and updating FBA tracking files to monitor shipment status and streamline supply chain operations.
l Inbound Shipment Reconciliation Execute precise reconciliation of inbound shipments to Amazon warehouses, ensuring accurate inventory records and securing reimbursements for discrepancies.
l Returns Management Adept at overseeing the Amazon returns process, resolving return requests promptly to maintain high levels of customer satisfaction

کمپنی کا لوگو
Automation Associate
Carpe Diem
اپریل ۲۰۲۴ - اکتوبر ۲۰۲۴ | Islamabad, Pakistan


Proficient in Go High Level (GHL) and other CRM platforms for lead generation, automated workflows, client management, custom campaigns, and advanced reporting to boost growth and client engagement
l Manage CRM software and ensure accurate data management.
l Design and implement automated workflows and processes within the CRM system to streamline
sales, marketing, and customer service operations.
l Monitor and optimize campaign performance using analytics.
l Develop and deploy automation solutions to automate routine tasks, such as lead routing, email campaigns, customer notifications, and follow-up activities.
l Create compelling content assets, including landing pages, lead magnets, email sequences, and sales scripts, tailored to different stages of the funnel.

کمپنی کا لوگو
Operation Officer-ID Unit
Askari Bank Limited
مارچ ۲۰۲۲ - جنوری ۲۰۲۴ | Islamabad, Pakistan


l  Provide technical support and troubleshooting assistance to staff regarding identity and access management issues.
l  Monitoring and controlling departmental daily working and performance.
l  Implement identity and access management policies, procedures, and standards.
l  Providing technical support to all AKBL branches.
l  Compilation of daily departmental reports for submission to Unit Head.
l  Generate reports and dashboards to communicate key performance indicators (KPIs) and metrics.
l  Resolution of complaints & queries from other units / branches of the bank.
l  Monitor and analyze ongoing processes to ensure compliance with established policies and procedures.
l  Collecting, analyzing, and reporting data to help organizations assess the effectiveness of their programs.
l  Report monthly, quarterly, half-yearly and annual progress on all project activities.
l  All software-related branch concerns are coordinated with the software team.
l  Ensuring timely compliance of audit reports.

کمپنی کا لوگو
Universal Teller Officer
Allied Bank Limited
اگست ۲۰۲۰ - فروری ۲۰۲۲ | Islamabad, Pakistan

divul
liA Teller Officer is responsible for executing a variety of financial transactions, providing excellent customer service, and promoting banking products and services. They play a crucial role in maintaining positive customer relationships and ensuring the smooth operation of daily banking activities./li
liGreet customers in a friendly and professional manner./li
liAssist customers with routine inquiries and transactions, providing accurate and timely information./li
liAddress customer concerns and resolve issues to ensure satisfaction./li
liConduct cash handling, including deposits, withdrawals, and check cashing./li
liProcess loan payments, account transfers, and other financial transactions./li
liVerify the authenticity of customer transactions and ensure compliance with bank policies and procedures./li
liMaintain accurate records of all transactions and balance cash drawers at the end of each day./li
liEnsure compliance with regulatory requirements and internal policies./li
liCollaborate with other bank staff members to provide seamless customer service./li
liParticipate in training sessions to stay updated on product knowledge and procedural changes./li
/ul/div

کمپنی کا لوگو
Home teaching experience
Home
دسمبر ۲۰۱٦ - ستمبر ۲۰۲۰ | Rawalpindi, Pakistan

Home tution experience in 1 to 10th class
but my specification in computer science

تعلیم

PMAS-Arid Agriculture University, Rawalpindi
ماسٹرز, ماسٹرز ان سائنس, Masters in Information Technology‎
Computer Sciences and Information Technology, HRM and Information Technology
CGPA 3.1/4
2019
University of the Punjab
بیچلرز, بیچلرز ان سائنس, B.Sc‎
Computer Science, Mathematics, Computer Sciences and Information Technology
فی صد 52%
2017

پیشہ ورانہ مہارتیں

ماہر Customer Service
ماہر Admin Assistance
ماہر Admin Task Management
ماہر Admin Task Planning
ماہر Admin Tasks Management
ماہر Administration
ماہر Administrative Management 
ماہر Analytic Reporting
ماہر Analytical Skills
ابتدائی B2B Business Development
ماہر Bank-Corporate
ماہر Banking
ماہر Boiler Components
ماہر Budget Monitoring
ابتدائی Business Analysis
ماہر Call Control
ماہر Capacity Forecasting
ماہر Cash Handling
ماہر Cash Management
ماہر Client Acquisition
ماہر Client Dealing
متوسط Client Dealing 
ماہر Client Handling
ماہر Client Management
ماہر Client Relations Management
ماہر Client Relationship
ماہر Cold Calling
ماہر Communication Skills
ماہر Competitive Intelligence
ماہر Complaint Management
ماہر Compliance
ماہر Compliance Management Systems
ماہر Compliance Risk Management
متوسط Computer Information Systems
ماہر Computer Literate
متوسط Computer Systems Maintenance
متوسط Configuration Knowledge
ماہر Coordination Skills
ابتدائی Coordination Skillss
ماہر Corporate Finance
ماہر Corporate Financial Reporting
ماہر Creative Problem Solving
ماہر Creative Thinking
ابتدائی Credentialing Skills
ماہر Customer Handling
ماہر Customer Relations Management
ماہر Customer Relationship Management (CRM)
ماہر Customer Satisfaction Management
ماہر Customer Service
ماہر Customer Service Orientation

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی