خلاصہ

I carry action oriented & result focused professional experience in the Customer Care & People Management having a tenure of 9 years. This experience has equipped me with multiple skills like Coordination, Forecasting, Innovation for Resolution, People Management and with Analytical skills. I with my team have always been among the Top Performers. Driven by new challenges & desire to be successful in all endeavors. 


پراجیکٹس

NPS

تجربہ

کمپنی کا لوگو
Administrative Coordinator
Logistic Mode (Pvt) Ltd
دسمبر ۲۰۱۹ - دسمبر ۲۰۲۱ | Lahore, Pakistan

·         Recruited and trained selected personnel, allocated responsibilities and office space
·         Managed support services and ensured smooth operations
·         On boarded corporate clients and delivered orientations
·         Facilitated for corporate meetings
·         Handled complaints & queries of corporate clients
·         Arranged visas, air ticketing and hotel bookings
·         Drafted agency agreements
·         Prepared sales reports and supported sales operations
·         Over seen expense reimbursements for employees
·         Ensured required regulatory licenses and their periodic renewals as per business requirements

کمپنی کا لوگو
Admin Coordinator
Ittehad Textiles
ستمبر ۲۰۱۸ - ستمبر ۲۰۱۹ | Lahore, Pakistan

·         Recruited and trained selected personnel, allocated responsibilities and office space
·         Streamlined assets management and inventory of office supplies
·         Maintained healthy, hygienic & creative work environment by efficient housekeeping & janitorial services throughout the premises
·         Overseen facilities, maintenance activities and tradespersons (e.g. electricians, plumbers)
·         Monitored aspects of patrolling, checking, CCTV monitoring, communications and investigations for the safety and security of the organization
·         Accessed staff performance and provided coaching and guidance to ensure maximum efficiency
·         Liaison with other entities of the Ittehad Group and with Vendors
·         Ensured the smooth and adequate flow of communication & efficient use of resources throughout the organization

کمپنی کا لوگو
Research Officer
Mobilink GSM (PMCL)
جولائی ۲۰۱۳ - جون ۲۰۱٦ | Lahore, Pakistan

·         Interacted with customers and obtained feedbacks for the organization
·         Handled customer complaints and queries for resolution
·         Organized trainings for team to enhance job related skills
·         Maintained team performance for annual appraisals
·         Effectively executed policies & procedures within team
·         Assisted technical teams in their design and development tasks
·         Successfully conducted team meetings weekly /monthly and addressed critical quires

کمپنی کا لوگو
Administrator
The Lahore Lyecum School System
مئی ۲۰۱۰ - اپریل ۲۰۱۳ | Lahore, Pakistan

School Administration

تعلیم

University of Education
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Mba‎
Marketing
CGPA 3.2/4
2014
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.com‎
Commerce
درجہ A
2010
Lahore College for Women University
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, Ics‎
Computer Science
درجہ B
2008
Adabistan e soophia higher secondary school lahore
میٹرک / او لیول, سائنس, Matriculation‎
Computer Science
درجہ A
2006

پیشہ ورانہ مہارتیں

ماہر 360 Recruitment
ماہر Admin Assistantce
متوسط Admin Task Planning
ماہر Admin Tasks Handling
ماہر Admin Tasks Management
ماہر Administration Knowledge
ماہر Administration Tasks
ماہر Administrative Tasks
ماہر Admission Handling
ماہر Aesthetic Procedures Knowledge
ماہر AutoCAD 
ماہر  Talent Acquisition
ماہر Claasroom Management
ماہر Client Relationship Management
ماہر Computer Proficient
ماہر Configuring Software
ماہر Conservation Awareness
ماہر Customer Service Skills
ماہر Customized Adaptation
ماہر Documents Maintenance Skills
ماہر Effective Communication Skills
ماہر Employee Relations Management
ماہر Financial and Budgeting Skills
ماہر Fluent in Emglish
ماہر Front Office Support
ماہر Handling Assignments
متوسط HR Management
متوسط HR Policy Formulation
ماہر HR Values
ماہر Japanese and Korean Language Proficiency
ماہر Leave Administration
ماہر Legal Affairs Management
ماہر Legal Documents Management
ماہر Marketing Skills
ماہر MIT Knowledge
ماہر Monthly Reconciliations
ماہر Office Equipment Maintenance
ماہر Operations Responsibilities
ماہر Payroll Management
ماہر Persuasion Customer
ماہر Product Knowledge
ماہر Project Management Inter Department Co
ماہر Record Keeping
ماہر Schedule Appointment
ماہر Security Principles
ماہر Staff Management
ماہر Staff Manegment
ماہر Teaching Skills
ماہر Technical Knowledge and Expertise
ماہر Ticket Checking

زبانیں

ماہر اردو
ماہر انگریزی