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خلاصہ
1. Currently working as a Operation Manager OG I in Faysal Bank limited shahdadkot Branch since 31-10-2016 UpTo date
2- Strong Communication skills. 2- Working as a cash officer OG III in Bank Al Habib Limited from 26 August 2013 upto date. 3- Ability to interact with varied customers, solving there quires. 4- Customer care management across banking.
تجربہ
Assistant Vice President I Branch Operation Manager
1. Managing Daily OperationsOversee the processing of customer transactions and ensure they comply with bank policies and regulations.Ensure accurate handling of cash, checks, and other financial instruments.Supervise the opening and closing procedures of the branch.2. Customer ServiceAddress customer inquiries, concerns, and complaints to ensure satisfaction.Maintain high standards of customer service and ensure timely resolution of issues.3. Team ManagementLead, train, and mentor branch staff, including tellers and customer service representatives.Conduct performance reviews and provide feedback for professional development.Delegate tasks and manage staff schedules.
Branch Services Manager (AVP)
1.Team Leadership:
Lead, motivate, and coach a team of service representatives to ensure high performance and productivity.Conduct regular team meetings to communicate goals, provide feedback, and address any issues or concerns.
2.Customer Service:
Ensure that all customers receive prompt, courteous, and efficient service.Handle escalated customer inquiries or complaints, ensuring timely resolution and customer satisfaction.
3.Operations Management:
Oversee daily branch operations, including cash handling, transaction processing, and adherence to security procedures.Monitor inventory levels and ensure adequate supplies are available to meet customer demand.
Branch Operation Manager AVP I
1. Managing Daily Operations:
Oversee the processing of customer transactions and ensure they comply with bank policies and regulations.
Ensure accurate handling of cash, checks, and other financial instruments.
Supervise the opening and closing procedures of the branch.
2. Customer Service:
Address customer inquiries, concerns, and complaints to ensure satisfaction.
Maintain high standards of customer service and ensure timely resolution of issues.
3. Team Management:
Lead, train, and mentor branch staff, including tellers and customer service representatives.
Conduct performance reviews and provide feedback for professional development.
Delegate tasks and manage staff schedules.
Branch Service Manager
Cash officer
Cash Officer (OGIII)
Cash Operation
