خلاصہ

Dedicated professional with knowledge of hospitality industry and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

پراجیکٹس

Afrina
Neelaj International Maintenance
Group Valley
Mastour Co

تجربہ

کمپنی کا لوگو
Banquet Executive - Sales & Operations
Islamabad Hotel
ستمبر ۲۰۱۹ - ستمبر ۲۰۲۲ | Islamabad, Pakistan


- Reporting directly to GM- Responsible for food production & costing - Due to being active in the market, also provided banquet and rooms sales on regular basis.- Oversaw preparation and management of event budgets to deliver at or below projected costs.- Solicited client feedback to assess event success and uncover opportunities for improvement.- Interviewed clients to understand event scopes of work and establish budgets.- Hired and cross-trained staff members for various event-specific functions and assess employees' understanding of associated processes and procedures.- Managed administrative logistics of event planning, booking, and promotions.- Worked closely with couples to meet events goals, maintain deadlines and resolve complaints or service issues.- Liaised with clients to determine exact event requirements.- Delivered prompt payment for event vendors, venues, staff, and transportation providers.- Maintained and built a comprehensive industry contacts, vendors, and venues database.- Assembled creative and innovative event attractions based on internal capabilities.- Coordinated with sales and marketing teams to publicize and promote events.

کمپنی کا لوگو
Customer Service Executive
Legendary BPO
فروری ۲۰۱۹ - اپریل ۲۰۲۲ | Islamabad, Pakistan


-Listened to customers' questions and concerns to provide answers or responses.-Built strong relationships with field operations team to support business development opportunities and improve servic-Provided excellent customer service by efficiently resolving issues and responding to inquiries-Offered free products or services to pacify irate or unsatisfied customers-Resolved issues through active listening and open-ended questioning, escalating major problems to manager-Updated account information to maintain customer records-Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments-Learned new skills and applied to daily tasks to improve efficiency and productivity-Used Microsoft Word and other software tools to create documents and other communications

کمپنی کا لوگو
Logistics Executive
Navson
نومبر ۲۰۲۰ - دسمبر ۲۰۲۱ | Islamabad, Pakistan

-Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies-Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution-Developed business and drove sales 26% by producing new solutions, gaining new contracts and analyzing logistical issues-Saved $300-$500 per transport by researching new carriers and effectively negotiating contracts-Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows-Directed shipping and receiving of wide range of products daily.-Coordinated driver dispatch to accomplish daily delivery requirements-Monitored quotas and forecasts to identify product and equipment shortages-Conducted research to address shipping errors and packaging mistakes

کمپنی کا لوگو
Sales Supervisor
Khan & Khan Corporation
ستمبر ۲۰۱۷ - اکتوبر ۲۰۱۸ | Islamabad, Pakistan



Interviewing & Recruiting candidates to make a potential sales team who have IT-based knowledge with CEO’s supervision.
Providing field training to interns & sales teams on market strategies and methods to reach out clients.
Collecting daily report of their activities to ensure their performance.
Designing company profile.
Managing Social Media.

کمپنی کا لوگو
IT Sales Consultant
Bnood Al Saudi
جولائی ۲۰۱۷ - ستمبر ۲۰۱۷ , Saudi Arabia

What I did:
1) Established new vendor/supplier relations
2) Found new clients
3) Providing existing clients with new services
4) Organizing and mentoring new recruits
5) Completed projects
6) Provided Business Plan

I joined this organization as trainee and ended up working as sales consultant.

کمپنی کا لوگو
Financial Accountant (Intern)
Al Batool International Trading Company
جولائی ۲۰۱٦ - ستمبر ۲۰۱٦ | Jeddah, Saudi Arabia

Financial Accountant Internship

کمپنی کا لوگو
Sales Representative
Lebara
جولائی ۲۰۱٦ - ستمبر ۲۰۱٦ | Jeddah, Saudi Arabia


Providing introduction to 50+ customers about the newly launched connection Provider Company.
Achieved monthly target of 500 sim card activations in a competitive market of 4 different communication provider companies.
Lead a team of 5 persons and trained them in the last 2 weeks of my service in the company before resigning.

کمپنی کا لوگو
Data Entry Operator
Al Jandol
جون ۲۰۱۵ - اگست ۲۰۱۵ , Saudi Arabia

Same as worked in 2014

کمپنی کا لوگو
Data Entry Operator
Al Jandol
فروری ۲۰۱۴ - دسمبر ۲۰۱۴ , Saudi Arabia

My responsibilities also included maintaining financial account and assisting the manager in handling customers

تعلیم

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MS Management Sciences‎
Marketing, Logistics, Customer Service
CGPA 3.3/4
2021
Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA‎
Marketing, Logistics, Customer Service
CGPA 3.0/4
2021

پیشہ ورانہ مہارتیں

ماہر Administration Skills
متوسط CRM Command
ماہر Feedback Assessment
ابتدائی IT Sales
متوسط Presentation Skills
ابتدائی Recruiting
متوسط RESTful APIs
متوسط Shopify
متوسط Strategic Planning
ماہر Sweeping Knowledge
متوسط Team Building
ابتدائی Travel Consultant
متوسط مهارات التوظيف

زبانیں

ماہر انگریزی
متوسط عربی

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