خلاصہ

My background is a blend of sales, retentions, and customer care I have sold, retained, and de-escalated plenty of clever and parsimonious customers during my career. I am a master in hooking up and knows how to close them. My best strengths are that I never shoot from the hips and never allow my customers to sense my sales lust. I know how to empathize with my customers and I know how and when to tell stories and I can also expertly take care of their every need and wants and I have an ability to think out of the box, therefore, it makes me a perfect and well-tailored made candidate for any BPO organization or for any software house or IT firm

تجربہ

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International Sales Lead
Icomrade
ستمبر ۲۰۲۴ - موجودہ | Karachi, Pakistan

Experience as an International Sales Lead for POS MachinesIn my role as an International Sales Lead for Point of Sale (POS) machines, I am responsible for driving global sales growth, market expansion, and client engagement for our POS products. I oversaw the entire sales lifecycle from prospecting and client acquisition to post-sales support across diverse markets in Americas. My main objective was to penetrate new markets, establish strong distribution networks, and build long-term partnerships with retailers, distributors, and value-added resellers (VARs).I collaborated with product development teams to ensure our POS machines were compliant with international standards and tailored to meet the technological and regulatory needs of each region. I also worked closely with marketing and local sales teams to design region-specific marketing campaigns and promotional activities that helped increase brand awareness and product adoption.Key Responsibilities1. Global Sales Strategy for POS MachinesDevelop and implement international sales strategies to drive the adoption of POS machines in key global markets.Identify and target key verticals such as retail, hospitality, and service industries for POS deployment.Conduct competitive analysis and market research to tailor offerings to regional needs.2. Client Relationship and Key Account ManagementEstablish and nurture relationships with key international clients, retailers, and distribution partners.Act as the main point of contact for strategic accounts, ensuring smooth communication and support throughout the sales process.Provide technical consultations and product demonstrations for prospective customers.3. Distributor and Partner Network DevelopmentIdentify and onboard local distributors, value-added resellers (VARs), and other channel partners.Negotiate distribution agreements and maintain ongoing partnerships to ensure efficient supply chai

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International IT Sales Specialist
SNJ
فروری ۲۰۲۴ - جولائی ۲۰۲۴ | Karachi, Pakistan

As an international software telesales specialist, my responsibilities includes Conducting outbound sales calls to prospective clients in various international markets.Introducing and promoting software products, emphasizing their value propositions and benefits.Qualifying leads to assess their level of interest, needs, and budget.Building rapport and trust with prospects over the phone to foster long-term relationships.Addressing client objections and concerns effectively to overcome barriers to sale.Managing a pipeline of leads and opportunities in a CRM system, ensuring accurate and timely updates.Following up with bark leads to nurture relationships and move them through the sales funnel.Collaborating with sales and marketing teams to align strategies and optimize lead generation efforts.Achieving or exceeding sales targets and quotas through proactive sales techniques.Continuously improving sales skills, product knowledge, and understanding of international markets.Adhering to all relevant regulations and company policies during sales activities.Providing feedback to the marketing and product development teams based on client interactions.Staying updated on industry trends, competitor activities, and market dynamics.Representing the company professionally and ethically in all interactions with clients and stakeholders.Contributing to a positive team culture and fostering a supportive sales environment.

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Sales Head
Red Feather Solutions
جنوری ۲۰۲۴ - مئی ۲۰۲۴ | Karachi, Pakistan

As the Sales Head of the software house, I  direction and execution of our sales initiatives to drive revenue growth and market expansion. My responsibilities include developing and implementing sales strategies, managing the sales team, nurturing client relationships, and identifying new business opportunities. I collaborate closely with other departments to ensure alignment with company goals and objectives, while continuously monitoring market trends and competitor activities to stay ahead of the curve. By fostering a culture of excellence and innovation within the sales team, I strive to deliver exceptional value to our clients and achieve sustainable business growth.

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INTERNATIONAL SALES & RETENTION SPECIALIST
TRG
مارچ ۲۰۱٦ - اکتوبر ۲۰۱۸ | Karachi, Pakistan

I had been working at SquareTrade from 6th of December 2016 till 21st, of October 2018 where the commitments were challenging to perform. The customers were never willing to accept my proposals at all because they used to think the proposals are nothing but a sales pitch to trap them. And I had also been working as an outbound sales executive at AT&T from 28 March 2016 till 05 December 2016 when I was transferred to SquareTrade from AT&T because it was transitioned to the TRG Philippines but verily the aforementioned campaign was thought to be the most extreme hardcore campaign between all the campaigns of the Ibex Global TRG. Triumphs at SquareTrade I masterly controlled the situation by rebuttals coated with soft phrases and gave promising solutions and coaxed them to buy the warranties for their brand new consumer electronics and retained them simultaneously I also carved the impregnable records into the field of sales and retention during my career. These elements of my triumph endorse me as a promising bespoke candidate for your organization. Triumphs at AT&T I accomplished the satisfaction of the customers. I handled the rebellious customers as easy as ABC those who had been left from the network of AT&T. I wrestled to win their hearts and restored upon the same network through my hardships and reconciliations. And if I unfold the fact about the existing customers so I subsided the existing resenting customers marvelously and also successfully sealed the deals of AT&T. Being an outbound sales executive, I ensured them about and the quality services offered by AT&T and due to such, miraculous performance, I was also embraced by the authority as a promising seller.

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SALES REPRESENTATIVE
State Life Insurance Corporation Of Pakistan
فروری ۲۰۱۲ - جنوری ۲۰۱۳ | Karachi, Pakistan

I reined numerous miles stone within my tenure at state life insurance co-operation of Pakistan.
Needless to say, 90 per cent of Pakistani considers the life insurance policy as forbidden and sinful business or livelihood but I had succeeded in that domain.
I had been unveiling and eliminating the misconception which had been germinated between the nation.
The most crucial was that I had coaxed the religious majorities through open debates upon the light of sacred Scripture and their quotations.
Within this short span of my insurance career, I had devoured and advanced myself and had gained the element of pertinacity. I sold 21 insurance policies and inscribed my name between the most proficient and proven sales hunters of the insurance industry.

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MEDIA RESEARCH COORDINATOR
OM Services Agency
جنوری ۲۰۱۰ - فروری ۲۰۱۱ | Karachi, Pakistan

It was sister company of Arshman Services Agency where I served as a media research co-coordinator where my tasks were to evaluate and submit the instantaneous reports about popularity and rating of different electronic media channels and to formulate the survey report as well as to coordinate with owners and the employees of different headends and subhead end all over Pakistan in which Dawn News, channel five were the premium clients to whom my agency was under agreement but later the company got closed down.

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BUSINESS DEVELOPMENT MANAGER
Arshuman Services Agency
جون ۲۰۰۸ - اپریل ۲۰۱۰ | Karachi, Pakistan

I worked as a Business Development Manager where I propounded the idea of establishing the media research division for Arshuman Services Agency.
The CEO of that agency windowed into my innovative idea which was hereafter, executed and operated by me and led a team of 10 the most impregnable skilled in the art of their trades.
Due to the skillfulness of that galaxy of marvellous brains and my perfectionism we triumphantly accomplished the contract from Aaj television, and we were assigned to spring their newly founded channel which is as known as Play Music which had been got rise among the Tv channels and my team aided that channel to stand upon his feet because of some misrepresentation and erroneous analysis portrayed by the rivals of Recorder News but unfortunately the founder of Anshuman got died in boat accident and foundation of the company had been begun shaken and gears of the company had been uncontrolled and the empire received downfall.

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CALL CENTER AGENT
Orient Call center
اکتوبر ۲۰۰۷ - نومبر ۲۰۰۷ | Karachi, Pakistan

I worked for the world's most hardcore campaign which was known as AT&T. Since it was an Era of manual Dialing systems and was an outbound campaign even in days I managed to yield true sales within that short span of juncture. I sold in the neighborhood of 150 true converted sales then I did not stay for a long period because there was a misconception encircling the BPO that perhaps this industry would either vanish or would not mushroom or would not be understood by the people wherefore the vast majority quit or have switched to the different professions. If the reality is going to unlock so at times people used to pay for the call center training and I was among those people.

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TUITION TEACHER
Tuition Center
فروری ۲۰۰۱ - اپریل ۲۰۰۵ | Karachi, Pakistan

I served as a teacher for different classes and proved myself the best quality teacher

تعلیم

Karachi University
بیچلرز, بیچلرز ان آرٹس, ‎
Political Science, Sociology, Advanced English
2020
PITHM
ڈپلوما, Food And Beverage Management‎
Production, Management, Restaurant Services & Food Costing
مکمل
2008
Board of Intermediate Education Karachi
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, HUMANITIES‎
Education, Islamic Studies, Sociology
درجہ C
2008
St.Paul's English high school Saddar Karachi
میٹرک / او لیول, سائنس, Matriculation‎
Physics, Mathematics, Computer Science
درجہ C+
1999

پیشہ ورانہ مہارتیں

ماہر Creative Campaign
ماہر Email Marketing
ماہر English Communication
ماہر English Written Communication
ماہر IT Sales
ماہر Negotiations
ماہر Upselling
ماہر high ability
ماہر high integrity
ماہر Sales Conversion
ماہر speak and understand in English
ماہر Speaking
ماہر support Skill
ماہر ability to type
ماہر Admin Assistantce
ابتدائی Admin Operations Management
ماہر American Accent
ماہر Answering Inquiries
ماہر B2B
ماہر B2B Business Development
ماہر B2B Sales
ماہر B2C
ماہر Boiler Components
ماہر Bossiness Development Strategies
ماہر BPO Supervision Skills
ماہر Brand Management
ماہر British Accent
ماہر Business Development
ماہر Business Development Strategies
متوسط Business Portfolio Management
ماہر CAD Software and Design Tools
ماہر Call Canter Skills
ماہر Call Handling
ماہر Call Headlining
ماہر Clear & Concise Communicator
ماہر Client Aquisition
ماہر Client Dealing
ماہر Client Management
متوسط Client Profiles Management
ماہر Cold Calling
متوسط Collections Handling
ماہر Complaint Handling
ماہر Consultative Approach
ماہر Content Marketing Skills
ماہر Convincing People
ماہر Coordination Skillss
ماہر Counter Billing
ماہر CRM Operating
ماہر Customer Analysis
ماہر Customer Care

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