Supply chain Management, Overseas service Parts & planning, Warehousing, high dimensional Logistics including Reverse Logistics Management, annual/semi-annual & quarterly budget planning & implementation, localization of global service policies, service operation improvement planning, Authorized Service Partners handling, and service experience officer: 
Bi Annual/Annual/quarterly target setting along with action plan, while collaborating with HQ teams and regional office team for achieving the target results. Overall target KPI achievement, service annual budgeting

Formulation of Project Management & Budget
Promotion, Supervision & Control Before Project Landing
Supervision After Project Landing
Risk Control
Emergency situation Handling
Management of domestic & overseas Service Providers
SLA with Local Partners & Vendors
KPI assessment & Improvements
Process Optimization Implementation
Manage & Monitor Domestic & Foreign Logistics for both forward & Reverse Logistics
Warehouse Establishment & Staff sourcing
Setup of Import Export & clearing team hiring
Sales Parts Recycling
Local Company establishment 
Coordination with Government Departments such as SECP, FBR
Local Bank Account opening and coordination with China Finance Team for cross border payment settlement
coordination with Local Partners for account receivables
Conduct Periodic Audit & Reporting

Customer Experience 
Monitor & Control Online & Offline Service Teams
Manage Call Center Operation
Service Budget Review & Control
Service Marketing
Service Partners SLA creation & Renewal
Localization of Global Service Policies
Service Network Expansion 
Service Trainings 
KPI Monitoring & Improvements
Service Solutions & Special Customer Handling
Service Campaign Design & implementation
Successfully Organize & conduct Service Trainings to 4 Service Partner Teams (76 Technicians)
Establishment of Service Center Network Expanding from 5 cities to 15 Cities across Pakistan
Design & run Service Campaigns for customer benefit Monthly for consecutive 2 years
Establish successfully 350 plus Service Collection Points in those cities of Pakistan where Service was not available
Collaborate Service Pickup facility with TCS Courier in 500 plus locations in Pakistan

Direct Policy Creation
Plan Annual Budget & Approve with Regional ME Team
Organize Technical Trainings of Consumer electronics Newly launched Products
Plan & Implement Service Activities including Service Campaigns & Discount Schemes
Implement Localize Service Policies to Samsung Service Distributors  
Manage Service Network Expansion in Pakistan & Afghanistan of Different Consumer Electronics Products such as LED/Plasma/QLED TV, Samsung Commercial displays & Video Walls, All white good including No Frost/ Direct cool Refrigerators, Front/Top Load Automatic Washing Machines, Microwave Owen, Vacuum Cleaners, both Inverter & Non-Inverter AC, Commercial AC including DVM, Samsung IT Product including Laptops, Printers, Scanners, Data Projectors, Samsung Digital Lense Camera    
Service Agreement Management
Spare Parts Procurement & Audit Controls
New Product Launch 
Successfully Create & stand New Product (LCD, LED & Plasma TV) Service Distributor Orient Electronics with localized Service Policies to Support Samsung TV Customers in 2010 & 2011 
Setup & implement New Samsung Customer Call Center with Toll Free No. & with a team of dedicated products Agents to provide both Offline & Online support to Samsung customers in 2011
Establish & expand TV & Home Appliances & Audio Video products Service Network to 20 cities in all 5 Provinces of Pakistan - Orient 2010~2012, Smart Zone 2012~2013
Successfully Monitor & maintain Service KPIs to be top 3 achievers in MEA Region From 2013~2015