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خلاصہ
With due reverence it is stated that I'm an eligible candidate for the vacant posts in your organization; considering the following of my career records (as per detail enclosed below). I believe that my experience and education will make me a competitive candidate for any available position with winning team of Telenor Pakistan.
The key strengths that I possess for success in this position include, but are not limited to, the following:
Provide exceptional contributions to customer service for all customers.
Ø Strive for continued excellence.
Ø Strong communication skills.
Ø I am a self-starter.
Ø Eager to learn new things.
You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your internal customers/ customer will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.
پراجیکٹس
تجربہ
Backend Support Executive
Provide support to different teams for customer related activities.
Handling day to day tasks within defined KPIs.
Coordinate with front end and backend teams to make processes smooth for customers facilitation.
Coordination with verification agencies for issues pertaining to customer verification.
Perform daily audits and reporting.
Automation to minimize manual activities to enhance efficiency of work.
Backend Support Exective (Credit Operations & Reporting)
• Provide support to different teams for customer related activities.
• Handling day to day tasks within defined KPIs.
• Coordinate with front end and backend teams to make processes smooth for customer’s facilitation.
• Coordination with verification agencies for issues pertaining to customer verification.
• Perform daily audits and reporting.
• Automation to minimize manual activities to enhance efficiency of work.
Backup Team Leader , Device Champion
As Customer Care Executive (July 2014 to Jan,2017)
Backup Team Leader , Device Champion
MAJOR REPONSIBILITIES:
Maintaining strong work relationships with my team mates and putting emphasis on team building for making our team as the best team in Pakistan.
Responsible for the each team member to achieve all targets/KPI’s set by the department.
Responsible for keeping the team updated in terms of Department Processes, new offers/products being introduced by the company.
Maintain high Motivation level & Moral of the Team by regular team meetings & Motivational Exercises.
Help the agent learn to be more professional, customer-focused with feedback
Making weekly and monthly reports for analyzing the business targets.
Responsible High Competency & Skills Level of the staff.
Making Monthly reports for location cash and Inventory
As a Customer Relationship Officer (June 2008 to July 2014)
MAJOR REPONSIBILITIES
Taking inbound calls.
Handling Customer Queries & their resolution
Maintaining of KPI’s with high focus
Product information to customers.
Work on different skills (Dealer Support, Post Paid, Smart Club/ Pre Paid Group).
Have in-depth knowledge of all kind of systems and processes.
Have in-depth knowledge of knowledge of the ethics of the call centre industries and never been involved in any un-ethical issue in the centre.
Responsible for the each team member to achieve all targets/KPI’s set by the department.
Responsible for keeping the team updated in terms of Department Processes, new offers/products being introduced by the company.
Accountant
Performed accounts payable functions for construction expenses.
Managed financial departments with responsibility for Budgets, Forecasting, Payroll, Accounts Payable and Receivable.
Coordinated monthly payroll functions for 200+ employees.
Prepared company accounts and tax returns for audit.
Client dealing, cash handling, Book keeping and Accounts management.
