Main Responsibilities:
·         Main Departments Social media handle 5 people team ,
·         Resolve problems on email or on call of all kinds of complaint,
·         Follow up through email on daily basis of all kind complaint,
·         Send resolved complaint to CEO ,
·         On daily basis check 300+ calls for which handle social media team
·         Maintain balance on call with hyper customer if their issue not resolve on time.
.          Maintain the quality of work.
.          Boost up business to setisfy cutomer give 100% details about business .

Main Responsibilities:
• Main Departments Retention, E-Care.
• Resolve problems on email of all kinds of complaint,
• Follow up through email on daily basis of all kind complaint,
• Send complaint to relevant departments,
• First priority to check customer via call their resolve within time or still pending
• On daily basis 100+ outbound calls for verification from customers.
• maintain balance on call with hyper customer if their issue not resolve on time. Maintain the quality of work.

 Customer handling,
 Take all helpline calls from 1218 + 1236 +1212
 Coordinate with CPE to new installation net + land line,
 Manage Team of 40 people in absence of Floor Manager
 Resolve problems about Landline Internet,
 Transfer calls to concern departments.
 Give complete information about packages & bills,
 First priority to handle customer on myself,
 Resolve all queries on call within minutes,
 maintain good relation of PTCL with customer
 Take 200 to 300 calls on daily basis,
 Maintain the discipline of timing and leaves.