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خلاصہ
Hello,I am Faiza. I am Hardworking, Honest and Organized person.During my job time, I have become expert in client engagement and customer complaince.I have worked as trainer and i have trained as three batches, which includes new staff and old staff.
I am good in Leadership as well. I apply my skills and expertise in handling, counseling and providing support to employees, who are going through emotional and stucked in handling customer's issues. Along with this, I am skilled with adobe creative suit (photoshop, Illustrator, Corel Draw and Inpage) and Microsoft Office.
تجربہ
Internship
I done internship in National Bank.
Customer service Relation
Ensure friendly and responsive customer service by using excellent customer service skills.
Hands on practice on CMS,Sybase,vision,Alerts and cares(software).
Attending phone call of the customers.
Anticipating problems & needs of the customers.
Should be able to maintain the balance between a customer's requirements & business.
Reporting on Excel.
Provide help and advice to customers using organization product or services
