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概要
To work with an aim to gain valuable hands-on experience and professional skills in an organization that provides a challenging, learning, and developing atmosphere, where I can:
- Enhance my skills and knowledge
- Take on new responsibilities and projects
- Collaborate with a dynamic team
- Contribute to the organization's growth and success
- Develop a strong professional network
- Achieve personal and professional growth"
工作经历
COMPUTER OPERATOR ERP
I was responsible for a variety of tasks related to software management ERP and administrative functions. This included using software to handle tasks such as:
- Entering bills
- Recording cash and credit sales
- Managing cash payment vouchers
- Processing cash receiving vouchers
I was also involved in:
- Creating Journal Vouchers (JVs)
- Preparing Profit and Loss (P/L) statements to track financial transactions and outcomes
In addition to software-based responsibilities, I performed manual tasks like:
- Generating bills
- Addressing customer inquiries during phone calls
My role extended to:
- Maintaining detailed monthly records of utility bills
- Ensuring organized filing of all relevant documents
Furthermore, I handled tasks related to banks, including:
- The submission of cheques
- Various online banking activities
This combination of software proficiency, financial management, customer service, and administrative duties underscores the diverse and crucial nature of my responsibilities in:
- Maintaining the smooth operation of the system
- Contributing to the overall efficiency of the organization
CSR-CUSTOMER SERVICE REPRESENTATIVE
I worked as a call center representative, likely gaining expertise in managing inbound and outbound calls from customers. This involves addressing customer inquiries, resolving issues, and providing information about products or services. I have utilized various communication channels, such as phone, email, or chat, and become proficient in using CRM systems to document and track customer interactions. Additionally, my experience probably involved collaborating with team members, adhering to company policies and procedures, and continuously improving my communication and problem-solving skills to enhance the overall customer experience.
- Handled customer inquiries and issues via phone, email, or chat
- Provided product or service information to customers
- Utilized CRM systems to document and track customer interactions
- Collaborated with team members to resolve customer issues
- Followed company policies and procedures
- Developed strong communication and problem-solving skills to enhance customer satisfaction
