Personable and knowledgeable IT support Engineer with over 5 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L2 tech support engineer at IRC and Kamal Fabrics.
Responsible for monitoring and controlling IT Setup and maintenance.Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.Managing system administration, networking, and hardware management & maintenance in the organization.I was accountable for providing real-time support to client computers.Offering solutions that meet the needs of the client.Tracking and managing work records.I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,Managing backups of Devices, in case of data loss.Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.Configure CCTV Cameras and manage.Good Time Management Skills.Maintain Data ReportsBasic CodingRemote SoftwareIT AdministrationMobile DevicesVOIPBackup.
Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
Offering solutions that meet the needs of the client.
Tracking and managing work records.
I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,
Managing backups of Devices, in case of data loss.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Configure CCTV Cameras and manage.
Good Time Management Skills.
Maintain Data Reports
Basic Coding
Remote Software
IT Administration
Mobile Devices
VOIP
Backup.
I am currently working here as a network administrator
Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware
Management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
Responsible for monitoring and controlling IT Setup and maintenance.
Configured hardware, devices, and software to set up workstations for employees.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
Configuring CISCO IP PHONE 7912 SERIES.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
I had resolved the major issues on the client side like login error, printing installation, other device installation, and connectivity problems.
Configure CCTV Camera.
Deliver personalized instruction to each student by encouraging interactive learning.
Develop and issue educational content including notes, tests, and assignments.
Attend parent-teacher meetings.
Evaluate and document students’ progress.
Supervise classes to ensure all students are learning in a safe and productive environment.