17 Years of diversified experience regarding Sales, Retail, Warehouse and Customer Experience in different domains like Retail Business, Real Estate, Call Center, Support Department, Business Center and Franchise & Retail domains.
Managing Branch Operations.
Plastic Furniture, Household, Office and School Furnitrue Sales at outlet.
Corporate clients dealing.
Sales Targets.
Warehouse Management of Furniture Inventory.
Project Sales.
Project Sales.
Plot Sales.
Managing Retail Store regarding Grocery, Cosmetics & other Households.
Managing Warehouse for all stock.
Managing Sales Team of the store.
Sales Targets.
Managing support team for Postpaid Segment at back-end support department.
Support Team aiming to provide support to all frontend teams like business center, call center, corporate and franchise domains.
Major KPIs regarding Requests and Complaints from frontend.
Serving as a Manager for Business Center.
Managing a team of 18 staff members including a Supervisor.
Looking after customer services and sales of walkin customers at front-end business center.
Sales Targets
Customer Experience KPIs.
Managing Business Partners Franchises of allocated Region.
Looking after postpaid sales and Customer services at franchise end.
Postpaid Sales Targets from Franchises.
Customer Experience Support to all franchises.
Warid Telecom/Business Center
Front end Sales & Customer Experience
Serving Walkin Customers
Sales Targets
Contact Center Teams at Warid Telecom
Inbound Call Center/Calls Handling
Quality and Quantity Targets
Achievements • One Time Best Team of Contact Center Nationwide in PSM.