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خلاصہ
Highly motivated and experienced banking professional with a strong background in branch operations, customer service, and team management. Proven track record of driving operational efficiency, improving customer satisfaction, and increasing productivity. Skilled in risk management, compliance, and process improvement. Proficient in banking software and technology. A strategic leader with excellent communication and interpersonal skills, with a strong ability to motivate and develop high-performing teams
تجربہ
Branch Operations Manager
Ensured regulatory compliance & risk control
Managed OTC services, trade ops & customer transactions
Supervised reconciliations, internal control & ATM ops
Implemented risk management & accountability
Coordinated with various departments
Customer Service & Relations
Resolved customer cases & improved experience
Educated customers on alternate channels
Ensured grievance resolution & customer satisfaction
Participated in deposit retention & cross-sell
General Banking & Administration
Oversaw account opening, cash, clearing & remittances
Maintained branch upkeep & security
Managed ATM PINs, stationery, keys & server room
Audit & Compliance
Ensured process adherence to bank policies
Submitted timely regulatory reporting
Conducted regular KYC & risk assessments
Officer CPC
Cash flow management Managing daily cash flow operations, forecasting cash needs, and developing strategies to optimize cash positionFinancial reporting Preparing financial reports and presenting results to senior managementCompliance Ensuring compliance with internal controls, policies, and regulatory requirementsCash handling Ensuring that cash is machine authenticated to avoid excess cash holdingsCommunication Maintaining timely, accurate, and effective communication with all local cash handling control managersAnalytical skills Having analytical and problem solving skills
Cash Officer
Cash handling Receiving cash, counting and sorting it, and storing it in a secure placeCash transactions Processing cash transactions, such as deposits, withdrawals, and transfersFinancial reporting Preparing financial reports, reconciling cash transactions, and maintaining financial recordsCompliance Ensuring compliance with financial policies and procedures, and regulatory requirements
Primary Teacher (on Contract Basis)
I have experience in teaching. I was teaching play group to class Five students as visiting Teacher.