Ensure our internal users have their IT issues resolved.
• Logging and processing all technical requests based on the complaints/tickets received from the users.
• Installing and configuring computer hardware, software, basic network troubleshoots, printers, door access and CCTV of Sub Office & pandamarts.
• Setting up accounts for staff, ensuring that all platforms used by the company installed.
• Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.
• Investigating, diagnosing, and solving computer software and hardware as well as documenting it.
• Managing company’s IT asset.
• L1 & L2 support to user on site & remotely.
• Administration, planning, and installation of Windows based systems.
• On and Off-boarding of users across multiple systems and platforms.
• Working within our ticket system to ensure fast turnaround times for all helpdesk queries.
• Onsite and remote support for pandamarts

Ensure our internal users have their IT issues resolved.
• Logging and processing all technical requests based on the complaints/tickets received from the users.
• Installing and configuring computer hardware, software, basic network troubleshoots, printers, door access and CCTV of Sub Office & pandamarts.
• Setting up accounts for staff, ensuring that all platforms used by the company installed.
• Communicate to clients via chat/f2f/emails to determine the nature of any problems they encounter.
• Investigating, diagnosing, and solving computer software and hardware as well as documenting it.
• Managing company’s IT asset.
• L1 & L2 support to user on site & remotely.
• Administration, planning, and installation of Windows based systems.
• On and Off-boarding of users across multiple systems and platforms.
• Working within our ticket system to ensure fast turnaround times for all helpdesk queries.
• Onsite and remote support for pandamarts.

Actively monitor and maintain as well as advice on IT security protocols, systems, and networks & Servers
• Maintenance of record of all IT equipment’s like desktop / laptop / printers / scanner / network switched / Routers / Firewall & Servers.
• Work as System Analyst and Web administration. • Procurement management for IT (Dealing with different vendors for Server's, Workstation, Laptops, Toners, and Printer purchasing)
• Downloading, pooling, and posting of regional Attendance monthly.
• Conducting backup at Server and User Levels
• All Admin related day to day administrative task of the office and make sure everything runs smoothly.
• Responsible for maintaining the record of Admin related petty expenses for head office and ensure timely settlement.
• Head Office Repair & Maintenance.
• Collection of Consolidated Office Stationery Request for Head office, follow up with Vendor to deliver the ordered quantity, Ensure the Goods/ GRN / Delivery challan as per SOP.

• Deliver lectures, tutorials, and work on class Management.
• Design, prepare and develop courses and teaching materials.
• Assess student's coursework.
• Set and mark examinations.
• Support students through a pastoral or advisory role.

Working as lecturer in government college for 10 months.