Manage actively the following job role :-

Ensure a high level of customer satisfaction by promptly addressing and resolving technical issues and providing excellent post-installation support.
Develop and implement strategies to improve the effi ciency and eff ectiveness of the technical support team, including training programs and process enhancements.
Maintain up-to-date knowledge of the latest solar technology and industry best practices to provide accurate and informed support to customers and the installation team.
Reduce the average resolution time for technical issues by streamlining troubleshooting processes and utilizing advanced diagnostic tools.
Ensure the quality and reliability of solar installations by conducting regular audits and inspections, and addressing any defi ciencies promptly.
Develop and deliver educational materials and training sessions to help customers understand and maintain their solar systems eff ectively.
Foster strong collaboration with the sales, installation, and engineering teams to ensure seamless communication and support throughout the project lifecycle.
Establish a feedback loop with customers to gather insights and continuously improve the technical support services off ered.
Maintain comprehensive documentation of common issues and solutions to build a robust knowledge base for the technical support team.
Identify opportunities for innovation in technical support processes and tools to enhance customer service and operational effi ciency.
Oversee net metering processes with distribution companies (DISCOs) to ensure compliance and effi cient integration.
Inspect sites during and after installation to ensure adherence to safety standards and quality benchmarks.
Implement quality assurance protocols to maintain high standards across all installation projects.

Managed projects from tender to handover, liaised with contracts estimator, procured materials for installation, and managed the P&L of jobs.

Plan, schedule, and execute daily, weekly, and monthly operations for optimal solar power plant functionality.
Monitor plant performance daily, conduct fi eld trips for immediate fault recovery, and conduct regular site inspections.
Coordinate preventive and corrective maintenance, including vendor coordination for equipment upkeep.
Manage on-site installation, repair, and maintenance at project sites and vendor locations as assigned.
Monitor cleaning team effi ciency periodically to enhance system performance.
Perform erection, commissioning, and installation of new projects.
Oversee day-to-day project activities, resource management, and necessary changes.

To supervise or assist with the supervision of undergraduate, taught graduate (Masters).
To contribute to the development, planning, and implementation of a high-quality curriculum.
To look after the 1.18 MW Grid Tied Solar Power Plant

To design and conduct laboratory exercises as per departmental requirements.
To operate, maintain, and inventory of lab equipment and consumables, Preparation and grading of laboratory instruction manuals.
To select and upgrading of lab equipment as required, and any other duty assigned by the department.

To create a positive and supportive learning environment by using effective teaching strategies and promoting learning consistent with student needs and professional standards.
To ensure successful student outcomes.
To contribute positively and appropriately as a member of a teaching team.
To fulfil necessary administrative, research and course development obligations

To determines engineering requirements by conducting inspections and analytical tests.
To analyzing and synthesizing data; maintaining control charts; determining the root cause.
To resolves engineering problems by collecting and analyzing information; researching, analyzing, adapting, and modifying engineering techniques; recommending solutions.
To preparing drawings, schematics, and diagrams; evaluating components, materials, and Suppliers.
To resolving design integration issues; developing specifications and safety standards; performing installations.