خلاصہ

Profile Summary:

Proficient at managing and troubleshooting various problems along with technical know- how, possessing stellar communication, organization and time management skills. My fields of interests are Information Technology & Services and Networking.

Key Skills:

• Ability to adjust in all fields per the task.

• Strong Communication skills.

• Ability to work in teams, and under pressure environment.

• Ability to troubleshoot the errors and malfunctioning in minimum time.

Growth Path:

2nd March’2010 – Till date Network & System Support Engineer

Key Result Areas:

• Network Troubleshooting.

• Network monitoring.

• Installation and configuration of windows and antivirus.

• Responsible of all types of IT infrastructure installation like up gradation of PCs and O/S.

• Responsible for troubleshooting and diagnosis of all type of hardware used in networks. Acceptance testing and

Backup of server.

• Preventive maintenance and routine testing of user’s systems.

• Multi-Function Printer Installation and troubleshooting.

• Configuration and implementation of Print and Document Server.

• Able to work on Windows Servers (2008 to 2016).

• Network Wiring and Troubleshooting.

• Desktop and laptop Troubleshooting.

• Support Desk.

• MS Office 2016 (All Products).

• Monitoring of servers and network routers using host monitor tool.

• To initiate complain if a user’s license gets expired.

• To resolve the users complains about their systems getting slow or system being hanged frequently.

• To handover new systems to the users after installing windows and other software as per SOP.

• Responsible to create new entries for SAP & Oracle users to connect them to application server.

• Installation & Configuration of Windows Deployment Services Server (WDS).

• Configuration and Implementation of ADDS, DHCP & DNS Server.