خلاصہ

An ambitious individual equipped with a sound knowledge of Courier & Logistics| Digitalization – Data Handling |BPR - Atomization | Corporate Client Handling |Customer Services | E-Commerce Operation|Industrial & Employee Relations| ready to accept challenges. Looking for a challenging and equally rewarding position in an organization which believes that success depends on employees who are the biggest asset to the company. ACADEMIC QUALIFICATION: 2013-2017: Bachelors in Software Engineering ( C.GPA : 3.02 ) From : University of Sindh - Jamshoro. COMPUTER COMPETENCIES :  C, C++, SQL, Matlab, HTML  Photoshop, Dreamweaver, Adobe Premier CS  MS-Outlook, Easy Mail Merge, Office 365, Logic melon Visual Studio.NET (2010 - 2017 ) & Notepad++  Office products: MS Office (Word, Excel, Power Point)  General Programming Skills  And Agile Development Processes and Principles . AREAS OF EDUCATIONAL AND PROFESSIONAL EXPERTISE  Software Development  Online Profile Searching & Recruitment  Training and Development  Learning and Development  Performance Management & Policy Development & Deployment  Employee Satisfaction & Capability Building  Data analysis PROJECTS / REPORTS / WORKSHOPS / TRAININGS: Attended and successfully completed training, workshops, projects on Networking, Human Rights , Software Development & Architecture, Data Processing & Data Analysis, Web Designing & Web Development, Vision Based Crowd surveillance system (VCSS), organized and conducted by leading trainers and training institutions of Hyderabad (Pakistan). LANGUAGES: Languages Listening Reading Spoken English Excellent Very Good Good Urdu Excellent Excellent Excellent Sindhi Excellent Excellent Excellent Punjabi Excellent Good Normal Umul Bashar (Arfa) PERSONAL DOSSIER: F/NAME : Muhammad Khan CNIC # : 41405 – 0966184 - 6 D.O.B. : November 26 , 1994 MARITAL STATUS : Un-Married POSTAL--ADDRESS: Gulistan-e-Johar , Block – 17 , Karachi CELL: +92-300-0284107 SKYPE ID : live:memonarfa EMAIL ID : [email protected] SKILLS AND INTERESTS  Team Player with proficient communication, coordination  and leadership skills  Manage Tress with logics.  Communication Skills  Eager to learn and contribute  Organize team work.  Strong work ethics  Ability to work under pressure  and meet exacting deadlines  Tendency to work effectively in group/team work  Strong communication skills  Adaptable, friendly, energetic, innovative and self-motivated.  Excellent analytical skills, enjoys challenges, ambitious and ability to work under pressure for achieving goals, dedicated and proactive . WORKING EXPERIENCES : June 2016 – Till April 218 matchmeajob.com – UK Based online Recruitment Company . Team Manager - (Recruiting, Training, Email Marketing, Free-lancing)  To select exceptional candidates that fit perfectly with the needs of our clients and provide ‘market leading’ recruitment solutions whilst continuously meeting target  Grow sector specific business with new clients in line with matchmeajob.com aim to become market leader in each sector.  New business generation – research chosen markets, make canvass calls, carry out mail shot activities and meet new clients on a monthly basis  Deal with speculative calls, aftercare and service calls  Serve clients, identify their needs and provide feedback on success of filling jobs  Qualify job specification / salary information and record accurate and comprehensive job description – check info / client requirements in line with key processes and legislation  Benchmark for clients – salary, availability, candidate pool, industry activity  Candidate control – keep in regular contact to review progress and performance  Spec CVs / Market candidates, Search / Shortlist CVs in line with job order request, Ensure CVs are of a specific standard and reflective of client requests  Provide information to candidates on clients and job specifications for permanent jobs  General admin duties including; filing, work area management, reference checking etc  Ensure records are kept in line with legislative requirements May 2018 – Till Date Leopards Courier Services (Pvt) Ltd. Customer Service Executive Coordinator – Key Accounts (Corporate, COD & Banking)  Managed metrics and provide an exceptional level of customer service management and lead the customer service department(Zonal Level) ensuring delivery of a high quality service to all key customers, both internal and external, across all products and services.  Participated and contributed to the Company’s Strategic Planning Process with close collaboration with Operation Dept. and other functional groups within the Company.  Managed, supervised, and evaluated performance of the staff in the different related Department; in order to gain their commitment and focus their efforts on achieving targets and company’s objectives.  Looked for ways and means consistently; to enhance the effectiveness and efficiency of our customer service processes in order to continually improve sales productivity and market competitiveness.  Communicated clearly and confidently on a one-to-one or group basis and was comfortable to deal with top management.  Analyzed customer service data / figures and drew accurate conclusions from trends in the data. Generated solutions and made rational decisions.  Dealing Leopards walk in key customers and over helpline and , Keep follow up of key Customer’s queries & complaints Correspondence with other Departments.  Responsible for team performances and new staff trainings and orientations, who were inducted in team.  Coordination with other Departments / Franchises / Sales Points Nation Wide. REFERENCES:  Will be furnished on request.