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概要
Reliable, energetic and resourceful customer service professional with over ten years of experience resolving customer complaints and promoting conflict resolution. Expertise in client services, account management, relationship-building and communication.
工作经历
Assistant Manager CRM
• Promptly respond to customer enquiries in person or via phone, email, mail or social media.
• Quickly and efficiently handle customer accounts by accurately recording account data.
• Maintain financial accounts by processing customer adjustments timely and professionally.
• Increased customer base by 20% during 2016 by providing quick customer support.
• Customer retention up to 93% through customer satisfaction.
• CRM software compliance up to 95% from the year 2020 onward.
• Getting 90% of sales target in the year 2020-21 through data analysis.
• Serving as a team leadership role to match the organizations ongoing KPI’s.
• Conflict resolution rate of up to 90% through interdepartmental communication.
Officer
• Filing and data entry with 30 WPM.
• Using Microsoft Office for record keeping and database management work.
• Admission process and document preparation for new students.
• Managing front office to facilitate walking clients.
• Provide customer service through email correspondence and telephone.
• Team collaboration for providing administrative support.
