Order ProcessingOrder FulfillmentRelationship BuildingCustomer ServicesSourcingInternal Coordination

Monitoring and maintaining office equipment and inventory supplies Vendor Management Dealing with Vendors on day to day basis Dealing with daily admin task Look after general procurement Look after technical procurement Preparing travel arrangements for office staff and managers overseeing and preparing expense reports and budgets Coordinating building and maintenance issues Managing renovation related activities Organizing special functions and social events Preparing correspondence, documentation, or presentation materials

Administration
Venue Management
Procurement
Inventory Management
Correspondence
Paper Moderation
Waste Management

Administration
Office/ Regional Liaison
Territory Management
Sales Planning/ Analysis
Product Development
Key Account Management

Administration and Procurement
Customer Success
Competitive Analysis
Understanding Customer/ Product Development
Client Relationships

Projects
Siebel Deployment of Siebel replacing the old CRM
Exceptions Surveillance Report highlighting productivity leakages
KPIs JDs Included
Cumulative teams performance on monthly basis
Customer Satisfaction survey
Ensuring self and team's helpful and polite attitude towards the customer
Effective hand on training of team members and advance self-learning environment within team
Effective floor management by providing support to team members on floor

Routine Duties Include
Administration/ Procurement
Floor Management Tools, Manning, Targets
Conducting different analysis for call traffic quality surveys-evaluations Contact Center KPIs
Looking after Directing Administration on day to day issues
Coordinating Processing HR documentation
Assisting initiating Managing Projects

Handling Customers' complaint, queries and providing required services through calls
Team management
Administrative tasks

IT Assistance
Assets Management
Personal Assistance
Inter-Departmental Coordination