·        Preparing tender and contract specifications, conducting tender processes including analyzing proposals
·        Providing management, support, and guidance on IT matters to the CEO and other senior managers in TransPeshawar
·        Led the strategic planning, procurement, and development of new IT products and services
·        Reviewing annually the performance of the IT Division against future KPIs to be targeted as part of the review of the TransPeshawar Business Plan and relevant Operating Manuals
·        Maintaining professional and technical knowledge by attending educational workshops, expanding professional networks, and participating in professional societies
·        Maintaining security and privacy of TransPeshawar’s IT systems and communication lines

l  Supervise overall Installation and integration process of new server hardware and applications.
l  Provide support in Designing and implementing new network solutions and/or improving the efficiency of current networks
l  Creating and maintaining VPNs, Domains, AD, Wireless, MPLS, and Mikrotik Routers.
l  Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP
l  Procuring network equipment and managing subcontractors involved with network installation.
l  Check firewalls, routing, and switching to maximize network efficiency and security.
l  Maximizing network performance through ongoing monitoring and troubleshooting
l  Arranging scheduled upgrades, Investigating faults in the network.
l  Updating network equipment to the latest firmware releases.
l  Ensure network security and connectivity.
l  Supervise problems reported by users.
l  Take a backup of each device and restore when requires.
l  Provide 99.5% uptime during the whole year (Server, Network, VPN, Internet).
l  Attendance Management system (Biometric, RFID, Face)

Summary of role:

Manage the IT Service Desk and be the first line of contact for all projects staff requiring IT Support. Provide backup to the issues of IT Support with remote support when required and complete general IT administrative tasks.
Hours of work:
5 days a week, timing depends upon the project assignment / job nature.
When there are major IT projects and system maintenance taking place, hours are likely to be more flexible to suit the work load.
Telephone support Rota 24 x 7

 installing and configuring computer hardware operating systems and applications;
 monitoring and maintaining computer systems and networks;
 talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
 troubleshooting system and network problems and diagnosing and solving hardware or software faults;
 replacing parts as required;
 providing support, including procedural documentation and relevant reports;
 following diagrams and written instructions to repair a fault or set up a system;
 supporting the roll-out of new applications;
 setting up new users' accounts and profiles and dealing with password issues;
 responding within agreed time limits to call-outs;
 working continuously on a task until completion (or referral to third parties, if appropriate);
 prioritizing and managing many open cases at one time;
 rapidly establishing a good working relationship with customers and other professionals, such as software developers;
 testing and evaluating new technology;
 Conducting electrical safety checks on computer equipment

Job Descriptions:
• Answer and log incoming IT support calls and “Fix on First Call” over the phone or remotely if possible.
• Manage all incoming IT support emails and direct to the necessary support queue, escalating requests to the appropriate party, as needed.
• Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required.
• Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common faults.
• Installation
1. Windows installation (07,08,10)
2. Server installation (08,12)
3. Software installation
4. Configuring/testing of software's
5. Ms Office, Adobe Reader, Java, Jinnit
6. Drivers of systems and laptops
• Monitor and remove virus, spyware, and other non-authorized software
• Maintain Internet Connectivity on every project of The Monal Group
• Ensure the hardware, software compatibility/maintenance of Computer systems
1. Adding, removing, or updating user accounts information, resetting passwords etc.
2. System performance tuning
3. Configuring, adding, and deleting file systems.
4. Installing and configuring new hardware and software
5. Applying operating system updates, patches, and configuration changes.
• Maintain the LAN/WAN, cabling, switching, routers on all projects
1. Hardware devices of Lan/Wan
2. Ducting
3. nodes
4. Internet and intranet systems.
5. Rack installation
6. Assembling new systems
• Update network applications as required
• Ensure design of system allows all components to work properly together.
• Purchasing and refilling of printers/toners
• Purchasing of computer systems, servers and all other hardware equipment's
• Weekly visits of all projects
• Installation and checking/testing of new software ERP
1. installation of server and configuring the server
2. installation of ERP software's on client
3. configuring of ERP on client
4. testing on client computers

Configures, tests, and maintains LAN/WAN equipment’s and related services, Identifies, diagnoses, and resolves network problems at all layers, Create and maintain comprehensive documentation for all implemented networks, Assist in preparation of proposals and solution presentations, Maintain and support company’s LAN/WAN environment, Windows and Linux systems, business applications, anti-virus protection, email, and authentication administration, Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration, Obtain and maintain required certifications for partnership with key vendors, capable to configure/troubleshoot the following: Email Server, Antivirus Server, NMS, Proxy Server ,DHCP, Domain, Other servers for LAN management, Windows Server 2003/2008/2012 Active Directory, Ensure the KPI reporting on daily weekly and monthly basis

Configures, tests, and maintains LAN/WAN equipment’s and related services, Identifies, diagnoses, and resolves network problems at all layers, Create and maintain comprehensive documentation for all implemented networks, Assist in preparation of proposals and solution presentations, Maintain and support company’s LAN/WAN environment, Windows and Linux systems, business applications, anti-virus protection, email, and authentication administration, Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration, Obtain and maintain required certifications for partnership with key vendors, capable to configure/troubleshoot the following: Email Server, Antivirus Server, NMS, Proxy Server ,DHCP, Domain, Other servers for LAN management, Windows Server 2003/2008/2012 Active Directory, Ensure the KPI reporting on daily weekly and monthly basis