A dedicated and results-oriented Senior Supply Chain Executive with over 6 years of progressive experience in logistics and supply chain management. Expertise in material requirements planning (MRP), transportation logistics, production coordination, and client relationship management. Seeking to leverage my skills to optimize supply chain operations and ensure timely, cost-effective delivery for a dynamic organization.
Develop and execute material requirements planning (MRP) to ensure optimal stock levels.
Arrange and manage transportation for smooth and timely dispatches.
Coordinate with the supply chain and production teams to streamline operations and meet delivery deadlines.
Establish strong relationships with clients and vendors to ensure seamless order processing and satisfaction.
Assisted in the planning and execution of supply chain processes, including procurement, transportation, and inventory management.
Monitored production schedules to ensure alignment with customer demands and timely deliveries.
Collaborated with cross-functional teams to identify process improvements and reduce lead times.
Gained hands-on experience in various aspects of the supply chain, including vendor management, production scheduling, and logistics.
Supported the coordination of dispatches and deliveries to meet customer requirements.
Handled incoming customer calls to take pizza orders and provide information about menu items and promotions.
Processed and confirmed orders accurately using the company's point-of-sale system.
Resolved customer complaints and concerns in a professional and courteous manner, ensuring high levels of satisfaction.
Upsold additional products and promotions to enhance the customer experience and increase sales.
Monitored and managed order queues to optimize workflow and minimize wait times.
Trained new staff members on call center procedures, customer service standards, and company policies.