 Achieving assigned sales numbers by short term / long term sales strategies and healthy growth recorded in 2016-17 % 2017-18.
 Designed cost effective business proposals to generate healthy profit margins.
 Competitor business analysis,
 Travels to customer sites for face-to-face meetings and proposed then customized logistics solutions.
 Responds to internal sales leads from various sources (e.g., Sales leads from TCS outlets / Walk-In’s & Call Centers).
 Facilitates customer’s complaints & provide appropriate solutions.
 Create awareness about TCS VAS products (Pack’n’Go, STI’s, Travel & Umrah).
 Identify booking discrepancies to control over revenue leakage.
 Visited allied locations to explore bulk logistics business opportunities.

 Visits TCS express centers and franchises on regular basis to monitor quality issues, concerning product, service, staffing, training, safety, ambiance, sanitation and cleanliness and create an action plan for improvements
 Assign sales target to retail team & monitoring through Monthly / fortnightly performance reviews & town halls.
 TNA for staff grooming to boost productivity level.
 Follow up for new centers openings / renovations and other administrative matters.
 Conducted Monthly Employee Engagement & Customer engagement activates.
 Ensures smooth collection and deposit process of payments for Express Centers.
 Monthly Process Development Review by identifying gaps/leakages/weak processes and appropriate action to overcome situations.
 Conducts market research, analyzes market trends, competitor’s activities and identifies new opportunities to maximize sales.
 Making annual sales budgets, forecasting & Capex / Opex.

 Interaction with the customer to resolve queries and customer satisfaction.
 Resolve conflicts and to handle annoyed customers
 Lead, motivate and groom team to provide superior customer services
 Close coordination with all internal stake holders to ensure quality of service.
 Ensure the implementation and monitoring of KPI’s, SOP’s of the project.
 Close coordination with area office team & market eye on competitors.
 Loads/Capacity control Management on all facilitation centers.
 Maintain Necessary Reports and P&L of the Project.
 Budgeting and analysis the Revenues / Expenses of Project.

Other Support Functions:
 Prepare the presentations and format the meeting’s agenda / minutes for OPS.
 Support in preparing reports & analysis of Express and Banking Operations.
 Maintaining fuel issuance and other operating / utility expense record for area office.
 Support in Sentiment event’s operations management (Inventory Control, Vendor Management, Delivery Route Management, coordination with areas etc.)

 Maintaining Ledgers Accounts for Dealers, Vendors & Intercompany.
 Passing Journal Vouchers, Banks/Cash Payments & Receipts etc.
 Preparing Due & over Due payments Receivable reports.
 Preparing Record & Dispatch of Authority letters.
 Verification / Correction & Duplication of Authority Letters.
 Compile Monthly Stock Valuation & Production Reports.
 Compile Daily & Monthly Activities and reports to Higher Management.
 Preparing Sales Tax Invoices & Cheques for Customers and Vendors resistively.
 Banks, Intercompany and Cash Statement Reconciliations.
 Collection data of daily recovery from Sales Team.
 Coordination with Factory regarding Dispatch of units.
 Coordination with Regional offices for any Query regarding Recovery & Accounts.

 Preparing the Attendance sheet of Employees.
 Recording the Fuel Detail of the Employees.
 Handling & Resolving the Issues of the Clients, etc.
 Experience as Customer Service & support officer.
 Worked as Problem Solving unit for the Mailing system of TCS.
 Response and strong follow up on queries regarding operation
 Coordination with all Areas / HUBs.
 Generation of daily reports.
 Explore Data from server through SQL & OMS
 Preparing presentation for Quality Council Meetings.
 Daily KPI’s(Key Performance Indicator) monitoring
 Coordination with field force to resolve the issues and problems.