Fixed Assets Inventory Management Unit
Manage and maintain the Fixed Asset Register (FAR) consisting of over 480,000+ assets, ensuring real-time updates and accuracy through comprehensive dashboards and Management Information Systems (MIS).
Review and approve purchase requisitions from a fixed asset point of view, ensuring alignment with company policies before asset capitalization.
Managed the capitalization of fixed assets by recording new assets, acquisitions, including reconciliation, issue resolution and matching exercise, updating asset records, and ensuring proper categorization according to company policies.
Coordinate with branches and back offices, for the monthly distribution of asset tags to ensure accurate tagging and asset tracking for newly procured assets.
Support and facilitate the disposal process of obsolete assets as well as the movement and transfer of assets between locations or employees, ensuring proper documentation and regulatory compliance.
Manage end-to-end asset disposals including coordination of asset auctions in line with bank policies and applicable regulatory guidelines.
Ensure compliance with capitalization and depreciation policies while maintaining accurate asset records for internal and external audits
Assist branches in resolving audit objections and provide proactive support to ensure compliance with internal audit standards and minimize risks.
Lead the nationwide Physical Asset Verification & Reconciliation Project across branches and back offices, verifying assets against the FAR and identifying discrepancies.
Deliver training sessions and ongoing support across Pakistan to branch teams regarding fixed asset management systems, policies, and issue resolution.
Develop and update flowcharts for Internal Control over Financial Reporting (ICFR) and Internal Control over Financial Compliance (ICFC), contributing to process optimization and enhanced compliance.

Billing Unit Develop and maintain diverse dashboards to track and manage vendor payment records. Create Power BI dashboards to monitor process improvements, Janitorial and Tea boy services, and prestige branches across Pakistan, focusing on complaint resolution, performance monitoring, and timely payments.
Analyze payment data to generate insightful reports on payment trends and performance. Provide actionable insights to support decision-making and process enhancements.
Review and verify documents and supporting evidence (PR/PO/Agreements/Approvals/Payment Terms) attached to invoices for accuracy and completeness prior to initiation of ratification.
Ensure payments are processed accurately and efficiently in accordance with established policies and procedures.
Collaborate with cross-functional teams, including finance, vendor support, and business units, to resolve payment-related issues and drive process improvements.
Assist branch operations in managing Janitorial and Tea boy services and prestige-related branches across Pakistan. Address and resolve complaints, monitor performance, and ensure timely payment.
Oversee accruals for all Shared Services units and coordinate with unit heads to ensure timely monthly accrual submissions to the finance department.
Maintain strong relationships with internal customers (Shared Services Teams, Expenses Management Team) and vendors.
Coordinate with vendors for invoice submission, payment collection, and follow-ups, ensuring customer satisfaction and prioritization.

Provide exceptional customer service through various channels including phone, email, and chat.Resolve customer inquiries and complaints promptly and effectively to ensure high levels of satisfaction.Maintain up-to-date knowledge of company's products, services, and policies to assist customers with their needs.Collaborate with cross-functional teams to improve customer experience and identify areas of improvement.Answere customer inquiries via phone, email, and chat in a timely and professional manner.Achieve and exceeded individual and team performance metrics including customer satisfaction, first call resolution, and average handle time.Documente and escalated complex issues to the appropriate team or department for further investigation and resolution.