As a Customer Support Executive at Raw and Fresh, I play a vital role in ensuring exceptional service for our customers in the realm of dog and cat raw food. My responsibilities include:Live Chats and Email Communication:Engaging with customers through live chat to address inquiries, provide product information, and offer support.Managing email correspondence with a focus on clarity, promptness, and professionalism.Subscription Management:Handling and modifying customer subscriptions based on their preferences and requirements.Assisting customers in updating subscription details, including product preferences and delivery schedules.Order Management:Coordinating and processing customer orders with precision and attention to detail.Addressing issues related to order changes, tracking, and delivery.Payments and Refunds:Managing payments, including addressing declined transactions and facilitating successful transactions.Handling refund requests efficiently and in accordance with company policies.Cancellation Support:Assisting customers in canceling subscriptions when needed, providing guidance on the process.My role is centered around delivering a positive customer experience, resolving issues promptly, and ensuring that every interaction reflects the values of Raw and Fresh. I continuously strive to enhance customer satisfaction and contribute to the success of our company in providing top-quality raw food for pets.