•       Career guidance: Help students select courses and careers, including at foreign universities 
•       Admission and visa assistance: Help students with admission and visa applications 
•       Client identification: Identify potential clients through various channels, such as email, online queries, LinkedIn, and visitors 
•       Case processing: Handle and process client cases with care 
•       Client queries: Respond to client and department queries during case processing, and provide follow-up where necessary 
•       Research: Research study abroad trends, best practices, and program assessment

 Using advanced computerised models to extract the data needed.
Removing corrupted data.
Performing initial analysis to assess the quality of the data.
performing further analysis to determine the meaning of the data.
performing final analysis to provide additional data screening.
preparing reports based on analysis and presenting to management.

Supported the operationalization of the competency based tranining and assessment (CBT &A) and recognition of prior learning (RPL) helpline based at NAVTTC.
Recevied on average 60 calls per day and provided up to date information on CBT&A courses being implemented at different institutes across the country.
Prepared a summary sheet for RPL process and disseminated information telephonically across the country to all the stakeholders and implementing partners.
Received calls from TVET graduates and reccorded their queries and linked them with relevant stakeholders such as employers, overseas foundation and employment promotion agencies.
Developed a data entry and tracking sheet for all the outgoing and incoming calls and conducted a monthly meeting to share the records of all the evaluations.

• Maintained digital and electronic records of employees.
• Serve as point of contact with benefit vendors and administrator.
• Assist with the recruitment process by identifying candidates.
• Performed reference checks and issuing employment contracts.
• Setting appointments and arranging meetings.
• Maintained calendars of HR management team.
• Coordinate logistics for new hire orientation and employee training session.

• Supported the project team in developing a detailed questionnaire targeting the Afghan Refugees settled in Islamabad.
• Conducted interviews by visiting refugee camps and obtained firsthand information regarding living conditions such as health, education, economic and general problems faced by them in Pakistan.
• Assisted the team in developing a data management system to feed the information collected from the field.
• Reviewed and analyzed the data collected by other field staff members for quality checking
• Managed the database by uploading all the information obtained from the field survey into the system for reporting purpose.

• Correspondence with the grant focal point for making a profile of grants related photos for their respective areas.
• Maintenance of the grant photos for all stages (before, during and after) and sending them off to the Data Base Assistant for uploading.
• Assisted Grant Development Officer in collection and compilation of activity notes and other such reports, success stories from the field and following up on the queries of the reports as and when requested.
• Compilation of all the Jirga photos in the pre YL stage and sending them to grants unit for record.
• Coordination with various field teams in development of new grant idea in respect to follow up on the different queries of Grant Development Officer.
• Correspondence with GFP for preparation of budget, monitoring, media plan and grant development.
• Maintain matrix of all the yellow to green lighted grants.

• Assisted & Coordinated the Agency Development Officer in the preparation of Work Plans.
• Assistance & Coordination with field staff for the implementation of program activities according to the designed schedule.
• Preparation, summarizing & presentation of Grant wise physical progress reports to the concern authorities.
• Supported the program team in writing and formatting reports.
• Assistance and coordination with the Agency Development Officer for all assignments and coordinate with all project on regular and need basis.