发布 d 天前 241 查看 Report Job
Assist and manage day-to-day operations of the region from the central operations room via Mohafiz portals/ Calls/WhatsApp/Google Sheets & managing on-ground teams, that includes but are not limited to the scrambling and coordination of the on-field staff, monitoring and safety & security of static sites of clients as well as dynamic service portfolio of Mohafiz clients.
Job Responsibilities and Duties:
Establishing priorities based on case urgency, complexity of investigation & available resources
- Ensure adherence to company policies and procedures
- Timely assigning the cases to the Field Support Officers (FSOs)
- Providing all online support to FSO to complete the task given.
- Log all the activities of ground team, includes keeping track of their travel
- Follow-ups to ensure timely escalations and closure of the cases.
- Identifying prevailing trends
- End-to-end process ownership for case resolution
- Day to Day Management of On-Ground Teams
- Day to Day case handling of Client escalations
- Client & Customer sentiment management
- Operational communication liaison
- Quality Control (QC) & Data Sanity
- Ensuring operational check list
- Accurate logging
- Case load management of the ground team
- Daily/Weekly/Monthly Reporting
- Assisting Ops Room Manager for smooth service delivery
Identification of inefficiencies and loopholes
- Monitor progress, address minor issues.
- Assist with reporting, data analysis
Qualifications and Skills
- Intuitive
- Focused
- Administrative ability
- Effective team player
- Tactful, and well presented
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Capable of performing in high-stress environments
- Multi-lingual skills are a plus
Experience Requirement: 2-3 years Prior customer facing role
- Education Requirement: Minimum 16 years of education (Bachelor)
- Compensation: 60,000 – 70,000 PKR/Gross Month
ResQ999 is a subscription based service that helps subscribers around the clock in serving and protecting their family members back in Pakistan.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
