نومبر ۲۸, ۲۰۲۴ شائع ہوئی 595 نے دیکھا Report Job
To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintaining a high level of service by being a leader for the baristas on shift.
Key Duties & Responsibilities:
Guest Service:
- Greet all guests with a friendly smile
- Demonstrating passion and confidence for the Second Cup Brand
- Honor guests by providing quick, friendly, and genuine service
- Generates guest satisfaction; responds appropriately to guest concerns.
Product Quality
- Ensures that Baristas maintain a high level of Second Cup standards for all product preparation.
- Ensures that Baristas follow all Second Cup standard recipes at all times
- Educates guests on Second Cup products and services
Teamwork
- Communicate with coworkers & management to solve issues and prove quality & service
- Always ready to assist baristas during peak business times
- Works with baristas and management to effectively implement positive change
- Contributes to a positive work environment
- Assists in the opening and/or closing of the café when required.
Cash Handling
- Ensures all Baristas are following cash handling procedures during shifts
- Follow business procedures for handling voids and cash-handling mistakes
- End-of-shift reconciliation of cash and register records
Job Challenges:
- Understanding the features and benefits of all Second Cup products
- Memorizing drink recipes
- Face-to-face guest complaint issues
- Understand and troubleshoot any equipment issues
- Maintaining coffee freshness standards while also controlling waste
- Suggestive selling
- Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)
- Coach, train, and assist Baristas during any shifts
- Work varied hours/days based on café requirements
Required Knowledge, Skills, and Abilities:
- Guest service skills (i.e. positive, caring attitude)
- Strong teamwork skills
- Cash handling, retail or food service experience preferred
- Product knowledge
- Selling Skills
- Handle multiple tasks at one time
- Maintain positive morale and professional attitude at all times
Extra Benefits:
- Salary + Daily Tip
- International Certificates
- Health Insurance
- Paid Leave
- life Insurance
- Provident Fund
نوکری کی تفصیلات
Second Cup Coffee Co.
pSecond Cup Coffee Co./p
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