گزشتہ کل شائع ہوئی 90 نے دیکھا Report Job
We are seeking a dedicated and customer-focused Call Center Agent for our B2B campaign. The successful candidate will handle inbound and outbound calls, provide exceptional customer service, and effectively promote our products/services. This role requires excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls from customers and respond to inquiries promptly.
- Make outbound calls to potential customers to promote products/services.
- Provide accurate information about products and services.
- Resolve customer issues and complaints efficiently and courteously.
- Follow up with customers to ensure their satisfaction.
- Meet or exceed sales and service targets.
- Update customer records in the company database accurately.
- Log call details, including customer interactions and transactions. Maintain thorough knowledge of the company's products and services.
- Stay informed about promotions, policies, and procedures.
- Work collaboratively with team members to achieve common goals.
- Participate in training sessions and team meetings.
Skills:
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with call center software, CRM systems, and basic computer applications.
- Ability to handle stressful situations calmly and effectively.
Job Type: Full-time
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Sigma Dispatch
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