SOC Analyst II

DigitalOcean is revolutionizing cloud computing by prioritizing simplicity and delivering innovative products tailored for developers and businesses. With a culture that embraces boldness, speed, ownership, and growth, the company is dedicated to creating practical and impactful solutions. We are currently seeking a skilled and driven technical leader to join our Security Operations Center (SOC) team based in Hyderabad, India, working in a hybrid environment.

Key Responsibilities
Vetting abuse claims, responding to reporters, and assisting customers in restoring platform access are core duties. The role involves analyzing network traffic to detect compromised systems, mitigating denial of service attacks, and identifying resource abuse. Monitoring and investigating user-generated content and activities to uncover policy violations, fraud, abuse, and other harmful behaviors is essential. The candidate will identify abuse trends, communicate findings to leadership, and advocate for product changes to prevent future incidents. Managing delisting requests from block lists to maintain the usability of DigitalOcean’s IP space, especially affecting customer email flow, is required. Evaluating hosted content against DigitalOcean’s Acceptable Use Policy, including adult or inappropriate material, is part of the role. The position also includes assisting in the development and implementation of automated systems to detect and mitigate abusive or fraudulent activities. Investigating and preventing abusive activities such as intrusion attempts, DDoS attacks, malware distribution, and phishing originating from the platform is critical. Managing a queue system with daily targets for customer contacts, ensuring quality resolutions, and overseeing end-to-end operational processes including escalations by providing effective business solutions are expected. Guiding customers to ensure compliance with all applicable DigitalOcean policies, collaborating with Security and Infrastructure teams to strengthen account, platform, and service security, and utilizing internal tools to drive automation efforts are important responsibilities. The role requires applying legal concepts related to fair use, copyright, trademark, defamation, and plagiarism, as well as assisting in the development and maintenance of Standard Operating Procedures (SOPs).

Required Qualifications
Candidates should hold a bachelor’s degree or possess equivalent experience. A background of 2 to 4+ years in security operations and incident response roles is necessary. Experience in policy enforcement, user trust, risk, fraud or product abuse investigation, network security, security operations, or incident response is highly valued. A strong understanding of hardware, software, networking, distributed computing, virtualization, high-performance storage systems, databases, and cloud computing is essential. Proficiency in TCP/IP concepts, application protocols, database structures, and Unix/Linux environments is required. Excellent communication skills, along with strong prioritization and multitasking abilities, are important. A positive attitude and a commitment to keeping customers and the internet safe are expected.

Preferred Qualifications and Benefits
Relevant certifications such as CompTIA Security+, Certified SOC Analyst (CSA), or Certified Ethical Hacker (CEH) are advantageous. Programming or scripting skills in Ruby, Python, or Bash are considered a plus. At DigitalOcean, employees join a forward-thinking technology company simplifying cloud and AI to empower builders in creating impactful software. The company fosters a culture of ownership, bold thinking, and accountability. Career development is prioritized with access to resources including conference reimbursements, training, and LinkedIn Learning courses. A competitive benefits package tailored to the location includes flexible time off, employee assistance programs, and local meetups. Compensation is market-based, reflecting experience and skills, with eligibility for bonuses and equity grants, including participation in the Employee Stock Purchase Program. DigitalOcean is an equal opportunity employer committed to diversity and inclusion, valuing diverse perspectives and backgrounds to ensure a respectful and supportive workplace for all employees.