یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Helpline Referral Coordinator

Strengthening Participatory Organization

پشاور ، پاکستان

درخواست بھیجیں

اگست ۰۹, ۲۰۲۳ شائع ہوئی 835 نے دیکھا

The objective of the Assignment: With the support of UNFPA, a toll-free helpline is established in Peshawar with the support of SWD. The helpline caters to calls and cases on GBV. The staff consists of Counselors and referral coordinators who tend to call 24/7 5 days a week. The Counselor and Referral Coordinator are responsible for taking calls and cases received from Peshawar and other districts at the helpline. They are also responsible for developing and maintaining a comprehensive referral mechanism with service providers from various sectors. This involves coordinating meetings, updating referral directories, linking beneficiaries with appropriate services, ensuring confidentiality, and adhering to organizational policies. The role also includes establishing connections with supportive institutions, following ethical guidelines, and reporting to the Program Coordinator.

Job Description:

Under the supervision of the Project Manager the Call/Referral Operator will:

1. Respond to helpline calls from potential callers, and conduct follow-up on helpline calls using protocols and referral databases.

2. Maintain the privacy and confidentiality protocols as per SPO's guidelines.

3. Provide information on the GBV services and referral in cases of a crisis situation by taking on board the project Manager.

4. Maintain complete records/logs of clients accessing the helpline for support in both hard as well as in soft forms in prescribed forms.

5. Assist the project manager in identifying potential clients in need of GBV.

6. Response services such as shelter, psychosocial support, legal aid, medical aid, etc. as well as Rehabilitation and Reintegration assistance.

7. Maintain an up-to-date referral directory at the GBV crisis helpline.

8. Provide referrals, in consultation with the client for long-term psychological support, Medical support, legal aid, shelter, or other support services.

9. Ensure compliance with Standard Operating Procedures and policies of case management.

10. Perform all duties in line with the Standard Operating Procedures of the Bolo Helpline.

11. Follow guidelines and policies on Sexual Harassment at the Workplace.

12. Attend case supervision by discussing cases with experts.

13. Attend all training activities organized by the department and SPO.

14. Support Bolo Helpline Manager in handling Crisis Cases

15. Any Other task assigned by the manager.

Referral Coordinator will directly work under the supervision of the GBV Program Director

Please Note: Position is short term; only for one month

The candidate who tries to influence the recruitment process will be automatically disqualified. Women and minority candidates are particularly encouraged to apply. Ready to work immediately.

SPO strongly prohibits Sexual Exploitation and Abuse (SEA), accordingly; candidate background and reference check will be conducted.