Tech Assist | AM/Manager

The Tech Assist team at Macquarie serves as the frontline support for technical issues involving laptops, voice systems, and computer hardware. This role offers the chance to work within a collaborative and fast-paced environment, supporting a variety of Macquarie businesses across the globe. As a leading financial services group with over 56 years of consistent profitability and operations in 31 markets, Macquarie values diverse perspectives and empowers its people to innovate and deliver impactful outcomes. Joining this friendly and supportive team means contributing ideas and making a meaningful difference every day.

Key Responsibilities
- Diagnose and troubleshoot technical problems related to account setup, devices, and network configurations.
- Monitor and resolve computer system issues within established timeframes, ensuring accurate documentation and record-keeping.
- Escalate unresolved technical issues to the appropriate internal teams to ensure timely resolution.
- Provide on-site audiovisual (AV) support during events and meetings, ensuring seamless technical operations.

Required Qualifications
- At least 6 years of experience in IT desktop support with strong troubleshooting skills.
- Practical experience working with both Windows and Mac OS environments.
- Excellent verbal and written communication skills, including the ability to manage stakeholders and deliver presentations.
- Solid knowledge of computer systems, mobile devices (iOS), and related technology products.
- Analytical mindset with strong problem-solving abilities and familiarity with remote desktop tools and IT help desk software.
- Proficiency in Microsoft technologies such as Windows 10, Office 365, and Active Directory. Relevant certifications in these areas are advantageous.

Preferred Qualifications and Benefits
Macquarie is dedicated to accelerating the digital enterprise by connecting people and data, developing platforms and applications, and designing innovative technology solutions. The company fosters a diverse, equitable, and inclusive workplace and encourages applications from individuals of all backgrounds and identities. This commitment extends across race, ethnicity, cultural identity, nationality, gender identity or expression, age, sexual orientation, marital or partnership status, parental or caregiving responsibilities, neurodiversity, religion or belief, disability, and socio-economic background.

Macquarie is committed to providing reasonable adjustments throughout the recruitment process and in working arrangements to support candidates who require assistance. Applicants are encouraged to communicate any needs during the application process to ensure an inclusive and supportive experience.

If you are motivated to contribute to a forward-thinking technology team and help build a better future, we welcome your application to join Macquarie’s Tech Assist team.